I was worked at one MNC so in there I was a System Engineer so there was an application issue with one ALIGHT end users which means ( OUTLOOK & SKYPE application is not working for a time ). Our side did not technically cover that. We are having an office on three floors on three floors we are having internet with different subnets. First, I tried to explain the brief of the internet, which was using different subnets. However- he quickly got upset. Instead of insisting that he writing the letter to my manager- I assured him that we would do everything but this is not our scope for a time being will give him our proxy could to help him with his situation. I knew we probably could not resolve his machine for suddenly - so we offered him our proxy, which means default one where we are using the internet and belong to all applications with our network. He calmed down after that. A few days later, he came back into our WPS team - and he asked specifically to talk to me because he remembered how well I handled that previous situation with networks. Thanks for re-collecting my sweet vibes.