Aetna
Acquired by CVS Health
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Aetna is now part of CVS Health. For up-to-date information, please see the CVS Caremark Corporation profile.
Aetna Interview Question
How would you handle a difficult call?
Interview Answer
Anonymous
Mar 19, 2017
Listen, do not interrupt. Be emphatic. If the caller is yelling, do match their tone or even try to yell over them. Apologize for their frustration and do all you can to help with the issue.
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