I would use crisis deescalation and roll with the client resistance. *Don't worry about your answers, they're really just looking for people who are willing to not question management so if you can do that, you'll be fine in the interview* *Only take this job if you are desperate OR if it's your first job out of college and you're looking to build your resume. If you have worked for another similar company and have experience it will be really difficult to work for Spectrum because you'll have a frame of reference for how a company is supposed to run*