Aetna
Acquired by CVS Health
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Aetna is now part of CVS Health. For up-to-date information, please see the CVS Caremark Corporation profile.
Aetna Interview Question
Just specific behavioral questions re: dealing with a difficult member.
Interview Answer
Anonymous
Jun 8, 2014
Listen to the member, stay calm, take ownership of the problem, and if you can't solve problem, give the member clear directions on what the next steps are. "I will call you back," or "Jane, my supervisor will call you tomorrow at 10:00 your time"