Duties and Responsibilities:

Financial Returns:

• Assist Regional Operations/General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows:

Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.

Food and beverage departments to ensure standards of operation and quality are maintained,, and food and beverage profit and revenue goals are achieved.

Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.

The security function to ensure a safe and secure environment for guests, employees, and hotel assets.

Sales functions to ensure that goals are established and achieved to meet the hotel's overall financial objectives.

Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.

Accounting and purchasing controls and procedures are implemented and maintained.

• Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports.
• Interact with outside contacts:

Guests — to ensure their total satisfaction o Owners and/or Principals — regarding operational updates and current issues o Vendors — to resolve any vendor performance issues, etc. o Regulatory agencies — regarding safety and compliance matters of other contacts as needed (Professional organizations, community groups, 'local media)

• Perform other duties as assigned.

People:

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert Regional Operations/General Manager of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

Guest Experience:

• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.

Responsible Business:

• Oversee the day-to-day operations and assignments of the hotel staff; assist the Regional Operations/

General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.

Accountability:

• This job is second in command in a regional hotel serving primarily as General Manager in the absence of the Regional Operations Executive/General Manager.

Qualifications and Requirements:

Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus four to six years of general management experience in a high-level operations role or some prior general management experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Standing and moving about the facilities

• Carrying or lifting items weighing up to 25 pounds

• Using a keyboard to generate correspondence, reports, etc.

Handling objects, products, and equipment

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.

• Mathematical skills, including basic math, budgeting, profit] loss concepts, percentages, and variances are utilized frequently.

• Problem solving, reasoning, motivating, organizational and training abilities are used often.

• Ability to travel to attend workshops, conferences, etc.

• May be required to work nights, weekends, and/or holidays.

  The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

  The salary range for this role is $175,000 to $216,000 This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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