Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The CSC has overall accountability for the day-to-day administrative service support of multiple Small Market clients. The CSC is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

• Oversee day-to-day administration of multiple or complex client accounts, ensuring efficient and accurate service delivery
• Act as the primary client liaison, responding to inquiries, leading projects, and recommending solutions or planning design alternatives
• Delivering exceptional customer service by driving client satisfaction and maintaining strong, ongoing relationships
• Plan and facilitate client meetings, presentations, audits, and strategic planning initiatives
• Apply in-depth knowledge of group products, services, and systems to support analysis and serve as a subject matter resource

• 2+ years of experience within the insurance industry or a related field
• Strong organizational, interpersonal, and written/verbal communication skills
• Ability to work independently while managing multiple tasks, prioritizing deadlines, and adapting to changing needs
• Working knowledge of the U.S. economy and employee benefits landscape
• Proficiency in Microsoft Office and a proactive approach to learning and professional development

• Experience with products such as Dental, Disability and Life products
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Project management skills including problem solving, attention to detail, analytical thinking and decisiveness

Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!