IT Support Analyst

Location: Tucson, AZ (on-site)

About the Role: We are looking for a hands-on IT Support Analyst to join our team and keep our technology environment running smoothly day to day. You'll be the go-to person for end-user support, backup monitoring, security tool management, and core infrastructure administration across the organization. This is a great fit for someone who enjoys variety — one day you're resolving a ticket, the next you're auditing backup jobs or configuring a firewall rule. What You'll Do:

• Provide front-line technical support to end users, managing and resolving tickets through our IT support ticketing system in a timely, professional manner
• Monitor and manage backup applications (Acronis, Veeam) to ensure data protection jobs complete successfully, investigating and escalating failures
• Maintain and support corporate IT security and endpoint management tools, including Automox (patch management), Duo (multi-factor authentication), and CrowdStrike (endpoint detection and response)
• Administer Microsoft SharePoint site structures, user access, and permissions
• Perform Office 365 user administration — account provisioning, licensing, mailbox management, and troubleshooting
• Administer FortiGate firewalls, including rule changes, VPN configuration, and routine maintenance
• Support and troubleshoot wireless networking using Ubiquiti UniFi equipment
• Set up, configure, and maintain workstations, peripherals, and mobile devices for new and existing employees
• Maintain accurate documentation of systems, configurations, and support procedures
• Escalate complex issues to senior IT staff or vendors as needed, and follow through to resolution
• What We're Looking For:
• 3+ years of progressive, hands-on experience in an IT support or systems administration role
• Working knowledge of backup and recovery concepts, with hands-on experience in Acronis and/or Veeam a plus
• Familiarity with endpoint security and patch management tools (Automox, CrowdStrike, Duo, or similar)
• Experience administering Microsoft 365 (Office 365) user accounts and SharePoint permissions
• Basic to intermediate firewall administration experience (FortiGate preferred)
• Experience with business-class wireless networking (Ubiquiti UniFi preferred)
• Strong troubleshooting skills and the ability to prioritize a varied ticket queue
• Clear, professional communication skills — comfortable explaining technical issues to non-technical staff
• A proactive, ownership-driven approach to problem-solving

Why us?
We offer the chance to work across a broad, modern technology stack — security, cloud backup, networking, and end-user support — with real ownership over the systems you manage, in a healthcare-adjacent environment where your work has tangible impact.

Compensation: $62,000-$68,000 Annual Salary

-Education and experience may be considered along with internal equity when job offers are extended.

Benefits:

• BENEFIT options including medical, dental, vision, company matched 401k, and company paid life insurance.
• VACATION and SICK time
• Company PROVIDED laptop, monthly phone stipend.

Pay: $62,000.00 - $68,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program

Work Location: In person