Summary

As a member of the Business Process & Data Analyst team, you will help improve operational performance by analyzing workflows, optimizing business processes, supporting automation efforts, and implementing sustainable solutions that enhance service delivery and business outcomes. You will work closely with cross-functional teams to identify opportunities for improvement, document business requirements, analyze data, and support implementation of process enhancements.

Your role in our mission

• Analyze, document, and evaluate existing business processes to identify inefficiencies, risks, and opportunities for improvement.
• Develop current-state and future-state process flows, workflows, and business process documentation.
• Collaborate with business stakeholders, operations teams, and technical resources to gather requirements and define process improvement initiatives.
• Analyze operational, financial, and performance data to identify trends, root causes, and improvement opportunities.
• Design, develop, and maintain metrics, dashboards, and reporting solutions that support process performance monitoring and decision making.
• Support automation and optimization initiatives utilizing SQL, Microsoft Access, VBA, Python, and other technology solutions.
• Query and analyze large datasets within relational databases and Cloudera environments to support business analysis and operational improvements.
• Assist in translating business objectives into functional requirements and solution designs.
• Facilitate process improvement workshops and working sessions with stakeholders.
• Measure performance against established process goals and recommend corrective actions to address performance gaps.
• Develop and maintain standard operating procedures (SOPs), business requirements documentation, and process documentation.
• Assist management in evaluating costs, benefits, risks, and implementation strategies associated with proposed process improvements.
• Participate in implementation, testing, validation, and post-deployment monitoring of process improvement initiatives.
• Support continuous improvement efforts utilizing Lean, Six Sigma, Agile, or similar methodologies.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience.
• Bachelor's degree in Business Administration, Information Systems, Data Analytics, Healthcare Administration, Management, or a related field preferred.
• Three or more years of experience in business analysis, process improvement, operational excellence, business process reengineering, or organizational change.
• Experience gathering, documenting, and managing business requirements.
• Experience working with business process modeling, process design, requirements management, and project coordination.
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience utilizing SQL for data extraction, analysis, and troubleshooting.
• Experience with Microsoft Access, including database design, queries, forms, reports, and data management.
• Experience developing automation solutions using VBA and/or Python.
• Experience working with enterprise data platforms such as Cloudera, Hadoop, or similar cloud-based data environments.
• Experience working with process improvement methodologies and reengineering tools, techniques, and frameworks.
• Healthcare, Medicaid, managed care, claims processing, eligibility, or government program experience preferred.

Other Qualifications

• Analytical and problem solving skills
• Communication skills
• Interpersonal skills to communicate with clients
• Ability to work independently and as part of a team

• Continuous improvement mindset with a focus on innovation and operational excellence.
• Knowledge of Lean, Six Sigma, Agile, or related process improvement methodologies preferred.

What you should expect in this role

• Remote-based opportunity within the United States
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 7/30/2026