Description

Job Description — Analytic Consultant, IHD Support

About Norstella

Norstella is a premier and critical global life sciences data and AI solutions platform dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

Norstella unites five market-leading brands (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) that all have a shared vision of improving patient access to life-saving therapy. Norstella delivers must-have answers and insights for critical strategic, clinical, and commercial decision-making. We help our clients:

• Accelerate the drug development cycle
• Make data driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Assess competition and bring the right drugs to market
• Identify and address barriers to patient access
• Leverage the latest AI to turn data into insights for faster and better decision making

Norstella serves almost every pharmaceutical and biotech company in the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

About The Position:

The Analytic Consultant, IHD Support plays a key role in helping clients successfully leverage Instant Health Data (IHD), a next-generation healthcare data analytics platform designed to improve the quality and efficiency of medical research. In this role, the Analytic Consultant will be at the forefront of engaging IHD's customers, advising on analytic and implementation considerations, developing educational materials and trainings, and serving as a trusted resource to ensure clients can effectively use IHD to address their healthcare research needs.

The ideal candidate will have a strong interest in healthcare and technology and 2-4 years of experience analyzing large, complex healthcare datasets. The candidate must also possess excellent written and verbal communication skills so as to work effectively in cross-functional internal teams and communicate externally with clients. The ability to thrive in a fast-paced environment while remaining flexible, proactive, and detail oriented, with a high level of professionalism, is essential to success in this role.

Key Responsibilities:

• Build expertise in the features, benefits, and applications of the Instant Health Data (IHD) platform and new products. Become proficient with a variety of large, complicated healthcare datasets.
• Collaborate with clients to understand project requirements and objectives related to health data analysis and provide guidance around implementation in IHD.
• Establish a relationship with and provide ongoing support to clients, addressing queries and offering guidance in leveraging data insights effectively.
• Develop and present technical trainings, 1-on-1, or small group working sessions with IHD users.
• Prepare training materials and documentation for both internal and external audiences.
• Collaborate with cross-functional teams on operational processes and client support initiatives, contributing insights from client interactions to support the successful rollout and adoption of new platform features.
• Support quality control and protocol development for internal and external research projects, ensuring project outputs align with defined objectives.
• All other duties, as assigned.

Required Qualifications

• Bachelor's or Master's degree in a related field (e.g., Health Informatics, Biostatistics, Epidemiology, Public Health, or a related discipline).
• 2–4 years of relevant experience in outcomes research, health economics, epidemiology, life sciences consulting, analytics, or an academic research setting.
• Strong understanding of and experience working with healthcare data and/or real-world data (RWD), such as claims, EHR, hospital, registry data, etc.
• Demonstrated analytical, organizational, and creative problem solving with the ability to interpret complex data sets and generate meaningful insights. Experience in utilizing statistical methods for data analysis. Proficiency in statistical software, such as R or Python, is a plus.
• Clear, confident communication and presentation skills with the ability to translate technical concepts for non-technical audiences; prior client-facing or customer support experience is a plus.
• Demonstrated ability to manage multiple priorities, meet deadlines, and contribute effectively within a collaborative team environment.

Our guiding principles for success at Norstella:

• Bold, Passionate, Mission-First — We have a lofty mission to Smooth Access to Life Saving Therapies, and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
• Integrity, Truth, Reality — We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn't. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
• Kindness, Empathy, Grace — We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
• Resilience, Mettle, Perseverance — We will persevere — even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
• Humility, Gratitude, Learning — We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people's differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual's abilities, skills, performance and behavior and our business requirements. Norstella operates a zero-tolerance policy to any form of discrimination, abuse or harassment.

All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: ApplicationHelp@norstella.com