Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary:
Supports the application team. Designs, builds, tests, migration coordination, training coordination and customer support (including troubleshooting) for the product development that supports Summa Health. Requires deep dives into the workflows of Summa Health. Additionally, knowledge of various software functionality and maintenance needs are required to maintain the electronic environment of specified service lines. Performs prioritization of system initiatives in a collaborative team environment. Provides ongoing mentorship serving as the main point of escalation and contact for the application(s).

Formal Education Required:
a. Bachelor’s Degree in Nursing, Computer Science or other related field or equivalent combination of education and/or experience may be considered.

Experience & Training Required:
a. Certification for relevant applications is required upon hire.
b. Five (5) years of application support experience.
c. Preferred: Healthcare experience.
d. Preferred: Two (2) years project management experience and/or application lead experience.

Other Skills, Competencies and Qualifications:
a. Excellent analytical skills and proficiency with workflows to foster problem solving.
b. Capability to understand the application functionality and how it relates to departments while making recommendations for integration into operational flow.
c. Ability to coordinate cross-team discussions and collaboration and present solutions in an organized manner.
d. Mentors team members to set priorities and utilizes problem-solving techniques with minimal direction and appropriate collaboration.
e. Flexibility to adapt to new situations and changing environments, including leading the change.

Level of Physical Demands:
a. Light to Moderate work
b. Standing and/or sitting for long periods of time
c. Up to 50 pounds of lifting on occasion.