Amazon is seeking a Senior Financial Analyst to serve as the primary escalation point for complex Business-to-Business (B2B) Accounts Receivable (AR) issues within Amazon Health Services. In this role, you will own a portfolio of process improvement initiatives and drive defect reduction programs that enhance billing accuracy, cash application, and collections performance at scale.

You will partner directly with the invoice processing, collections, and cash application team, Sales, Customer Service, Billing, Technology, and senior finance leadership to resolve systemic issues and build the operational infrastructure needed to support our growing B2B customer base. A critical component of this role is working closely with the invoice processing, collections, and cash application team to understand their pain points, escalations, and process gaps, then driving resolution with the appropriate business partners.

This position offers an exciting opportunity to make a significant impact on the financial operations of Amazon's healthcare services. You will apply data-driven approaches to identify root causes of AR discrepancies, implement solutions that scale, and create measurable improvements in key financial processes. The ideal candidate brings strong analytical skills, process improvement expertise, and the ability to collaborate effectively across multiple business units.



Key job responsibilities

• Serve as the primary escalation owner for complex, high-value, or sensitive B2B AR disputes, billing discrepancies, and collections issues that cannot be resolved through standard processes
• Partner with the invoice processing, collections, and cash application team to identify pain points, recurring issues, and process improvement opportunities, then coordinate with business
• Design and execute defect reduction programs targeting the highest-volume error categories in B2B AR, including billing inaccuracies, misapplied payments, duplicate charges, and invalid deductions
• Define and monitor key process metrics (cycle times, error rates, resolution rates, SLA adherence) and use data analysis to prioritize improvement initiatives and measure their impact
• Proactively identify incomplete or inaccurate financial data, determine root causes, execute fixes, and partner with relevant teams on long-term resolution
• Develop and implement solutions to resolve finance issues, diving deep into complex problems while maintaining the highest standards of accuracy and compliance

A day in the life
Your day begins with reviewing escalated AR cases requiring urgent attention, where you'll investigate complex billing discrepancies for high-value B2B accounts. You'll connect with the invoice processing, collections, and cash application team to triage new escalations and understand emerging issues affecting their workflows. You'll meet with cross-functional partners from Sales and Customer Service to address systemic issues affecting multiple customers. In the afternoon, you might analyze recent payment application data to identify error patterns, then design process improvements to reduce misapplied payments. You'll also maintain dashboards tracking key metrics and prepare insights for upcoming leadership reviews that demonstrate the impact of your defect reduction initiatives.

About the team
The Finance Operations organization works with every part of Amazon to provide procure-to-pay, revenue-to-receipt, real-estate and facilities, operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon's suppliers, invoice our customers and report financial results.
Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services team. Our mission is to create a foundation of financial excellence that supports Amazon's growing healthcare initiatives while maintaining the highest standards of accuracy, compliance, and customer satisfaction.