Estate Operations and Systems Manager for Luxury Hospitality Property

Location: South New Berlin, New York

Position Type: Full-Time, Year-Round

Salary Range: $65,000 per year (Salary commensurate with experience.)

Schedule Baseline:

Because this is a leadership role managing live resort operations, the schedule is dynamic and results-driven rather than a standard punch-clock.

ON SEASON (MAY-OCT/NOV): Expect to work 50 hours - work week tailored to peak operational milestones.

• Fridays are mandatory to personally command the guest check-in process.
• Sundays are highly critical during the high-velocity turnaround windows to audit department efficiency.

Position Overview

We are seeking an Estate Operations & Systems Manager who operates as a master organizer, structural implementer, and systems builder. This is a logistics-heavy, back-of-house-facing role requiring an individual who thrives on creating order out of chaos, building rigid Standard Operating Procedures (SOPs), and auditing team execution.

We are "boots-on-the-ground" owners who move quickly and pivot often. We do not need a traditional hospitality host; we need an operational architect. We want a "Player-Coach" who takes ultimate accountability for the property's physical readiness, possesses a "no task too small" work ethic, and builds systems so tight that operations run flawlessly whether ownership is standing there or not.

The Approach: Observe, Diagnose, Then Implement

We seek a professional who understands that you cannot build a system you do not understand. Your first priority will be to come in, observe our property dynamics, learn our current team, and thoroughly understand ownership's vision. We build deep trust with leaders who buy into our goals first, master our current rhythm, and then implement the strict protocols needed to elevate the estate.

Key Responsibilities

1. Systems Implementation & Protocol Standardization

• SOP Architecture: Design, document, and enforce ironclad Standard Operating Procedures (SOPs) for housekeeping, grounds, maintenance, and guest arrivals to guarantee a consistent, 5-star baseline.
• Compliance Auditing: Implement rigorous quality-control checklists. Routinely audit completed work across all sectors to eliminate human error, cutting corners, or dropped standards.
• The Luxury Eye for Detail: Infuse our 5-star brand standards into every workflow you build. You must possess an obsession with detail—noticing a stray leaf on a path, a smudge on a window, or an improperly staged room before a guest does—and build the quality-control protocols that ensure the team catches them too.
• The Friday Check-In Command: Personally oversee and manage the Friday guest arrival and check-in process. You will anchor the logistics of this window, utilizing your Guest Services Lead as your direct execution assistant.

2. Team Engineering & Cross-Departmental Support

• Guest Services Development: Recruit, build, and train a high-efficiency Guest Services team. You will design their operational parameters, ensuring that while they report to you for system compliance, they deploy to work primarily under our Event Director for live event execution.
• Housekeeping Leadership Coaching: Partner with our Housekeeping Manager to audit her department's efficiency, helping her refine her team's structure, track metrics, and optimize the high-velocity 5-hour Sunday property turnover.
• Direct Field Management: Provide daily organizational structure, clear timelines, and clear lanes of accountability for Housekeeping, Groundskeeping, the Multi-Trade Technician, and Runners.

3. Facilities, Infrastructure & Project Logistics

• Technical Mastery: Learn and monitor complex property systems (HVAC, Water Treatment, Electrical, Electronic). You must "know the map" of the property and troubleshoot physical infrastructure bottlenecks in real time.
• Maintenance Project Management: Organize, schedule, and track preventative maintenance, facility repairs, and property improvements. Provide strict logistical coordination for larger construction initiatives.
• Asset & Inventory Control: Implement rigid inventory systems for tools, equipment, linens, and supplies, ensuring the crew has exactly what they need to succeed without a single dollar of waste.

Requirements & Qualifications

• 5+ years of seasoned experience in high-end resort operations, logistics management, estate management, or a highly technical sector of hospitality operations.
• The "Systems Mindset": A process-driven, highly organized problem solver who views an estate as a machine that requires clear inputs, protocols, and maintenance to run correctly.
• Leadership by Example: A supporter and team player who will step onto the field alongside the crew during peak operational bottlenecks—zero room for armchair managers.
• Technical & Spatial Literacy: Ability to read property maps, interpret mechanical blueprints, and comfortably master digital inventory and task-management software.
• Physical Capability: This is an active, field-based role requiring daily movement across a large estate and the ability to work outdoors in changing seasonal conditions.
• Must maintain a valid Driver’s License.

Work Location: In person (South New Berlin, NY)

Pay: From $65,000.00 per year

Work Location: In person