The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

This position is in the Vehicle Services Program of the Division of Motor Vehicles. This program exists to ensure the issuance of legal, negotiable certificates of title to protect the public when purchasing motor vehicles, through the examination of title applications. Program staff communicates with the public through email and the contact center. Additionally, this program provides guidance and training to the state’s authorized agents.

We're hiring a customer service-oriented individual to be our Contact Center Representative in our Vehicle Services unit! Use your excellent attention to detail and data entry experience when handling customer account information in our computer systems. Your excellent customer service skills will ensure our Colorado residents are taken care of and informed. Your ability to handle a large volume of calls will meet customers' needs avoiding lengthy wait times. If you're ready to contribute to CDOR and enjoy the benefits of being a State employee, then this job may be for you!

Primary Duties:

• Offers knowledge and guidance to counties and the general public with title and registration questions via phone, online chat or written communication.
• Analyzes and evaluates application documents for compliance with Colorado Revised Statutes, federal law, Colorado Code of Regulations and administrative procedures.
• Ensures proper processing and modifying of applications and issuance of titles.
• Informs and advises government agencies, dealers and the general public of the requirements to apply for a Colorado Title, including motor vehicle record searches and other duties as assigned.
• Provide callers with guidance related to website questions and technical support
• This position works with a team of Contact Center Representatives.

• This position is designated as remote but may be required to work from a department office building location based on business needs.
• Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
• All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.

DMV video: https://youtu.be/9isQWl9grYc