A busy Manhattan specialty medical practice is seeking a hardworking, organized, and dependable Medical Billing Assistant to work directly with and support our Chief Revenue/Billing Officer.

This is an entry-level position with hands-on training. Prior medical billing experience is not required. We are looking for someone who is interested in learning medical billing and healthcare revenue-cycle operations and who is willing to begin by mastering the detailed, day-to-day work that keeps a billing department running effectively. A strong background in accounting would be helpful.

The position requires frequent telephone calls to insurance companies, careful documentation, consistent follow-up, and the ability to manage multiple assignments without allowing tasks to fall through the cracks.

The right candidate is dependable, persistent, comfortable performing detailed administrative work, and willing to take ownership of assigned tasks.

Responsibilities

• Assist the Chief Billing Officer with daily billing and administrative responsibilities.
• Call insurance companies to obtain claim status updates and investigate outstanding claims.
• Document every call accurately, including:
• Date and time of the call.
• Insurance representative’s name.
• Call reference number.
• Claim status.
• Reason for any delay or denial.
• Documents or actions requested.
• Required follow-up date.
• Maintain organized and accurate claim-tracking logs.
• Track outstanding claims, appeals, authorizations, medical-record requests, and insurance correspondence.
• Follow up consistently on unresolved claims and pending requests.
• Enter and update information in spreadsheets, billing systems, and electronic records.
• Organize explanations of benefits, claim forms, medical records, appeal documents, and related correspondence.
• Assist with preparing and submitting documentation requested by insurance companies.
• Identify incomplete information and bring unresolved issues to the attention of the Chief Billing Officer.
• Scan, upload, label, and organize billing documents.
• Complete assigned administrative projects and daily task lists.
• Maintain patient confidentiality and follow office privacy procedures.
• Perform additional billing-support duties as assigned.

What You Will Learn

The selected candidate will receive practical training in:

• Medical billing and revenue-cycle management.
• Health-insurance claim processing.
• Claim-status follow-up and payment tracking.
• Insurance denials and appeals.
• Explanations of benefits.
• Medical and insurance terminology.
• Claim documentation and reimbursement workflows.
• Operations within a specialty physician practice.

Qualifications

• Strong organizational and multitasking skills.
• Excellent attention to detail.
• Ability to maintain complete, accurate, and understandable logs.
• Professional telephone and written communication skills.
• Comfortable making repeated follow-up calls to insurance companies.
• Comfortable using spreadsheets, electronic records, and office software.
• Ability to follow detailed instructions and established workflows.
• Ability to prioritize multiple assignments and meet deadlines.
• Dependable, punctual, and consistent.
• Willingness to accept feedback and learn new processes.
• Ability to work independently while remaining accountable to a supervisor.
• High school diploma required; associate’s or bachelor’s degree preferred.

Prior medical billing experience is not required. Candidates with strong administrative, customer-service, accounting, banking, legal-office, hospitality, or insurance experience are encouraged to apply.

The Ideal Candidate

You may be a good fit for this position if you:

• Keep detailed notes and organized records.
• Enjoy completing tasks and checking items off a list.
• Follow up until an issue is resolved.
• Notice when information is missing or inconsistent.
• Can move between several assignments without losing accuracy.
• Remain professional and patient during long insurance-company calls.
• Are comfortable with repetitive but important work.
• Ask thoughtful questions and learn from feedback.
• Want to build a long-term career in medical billing or healthcare administration.

This is not a passive desk position. The employee will be expected to make calls, document outcomes, manage follow-up dates, complete administrative tasks, and remain accountable for an active work queue.

Growth Opportunity

This position provides an opportunity to learn medical billing from the ground up while working closely with an experienced billing professional.

As the employee develops greater knowledge, accuracy, and independence, there will be opportunities to take on more advanced responsibilities involving claims, denials, appeals, payment reconciliation, and revenue-cycle operations.

Work Environment

This is a full-time, in-person position in our Manhattan office. Remote work is not available.

The position involves extensive computer work, telephone communication with insurance companies, detailed documentation, and coordination with members of the practice’s billing and administrative teams.

Benefits

• Hands-on medical billing training.
• Paid time off.
• Paid holidays.
• Health Insurance
• Professional growth opportunities.
• Stable Monday-through-Friday work schedule. No weekends.

How to Apply

Please submit your résumé and answer the following questions:

• Why are you interested in learning medical billing?
• Describe a job, academic project, or responsibility that required you to manage multiple tasks and maintain detailed records.
• Are you comfortable spending a significant portion of your day calling insurance companies and documenting each conversation?
• Are you available to work full-time and in person in Manhattan?

New York Center for Spinal Disorders is an equal opportunity employer. Employment decisions are based on qualifications, merit, performance, and the needs of the practice.

Pay: $25.00 - $35.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person