Under supervision, performs a variety of professional, technical, and analytical duties in the operation of desktop computer systems/software packages; develops, supports, and maintains database administration; performs other related work as assigned.

Distinguishing Characteristics

Assistant Level - This is the full journey level classification. Incumbents are proficient in providing a variety of specialized technical support and serve as a resource in the use of personal computer systems and software. They apply specific knowledge to resolution of the more day-to-day user's software and hardware problems. Incumbents may be required to work irregular hours and be on-call.

Associate Level - This is the advanced journey level class of the series. Incumbents perform more difficult tasks including more advanced troubleshooting, network wide support and maintenance, remote access and database systems support, with greater independence and more general supervision. May provide training to Assistant Systems Analyst. Incumbents may be required to work irregular hours and be on-call.

The duties listed below are examples of the work typically performed by the employee of this class. Not all assigned duties may be listed.

1. Assists with troubleshooting user problems when accessing network and using applications; supports, maintains, and enhances existing computer applications; generates ad-hoc database reports; provides technical assistance and training to users; uses diagnostic software as necessary; analyzes, detects; identifies and corrects minor technical problems and deficiencies.
2. Assists with liaison function with software vendors regarding upgrades, reconfiguration, and installation of new systems and troubleshooting problems; assists in determining proper installation parameters for software and hardware.
3. Sets up and controls accounts for access users and groups; sets-up, installs and configures a variety of computer systems and software.
4. Assists in system development projects including analysis, development, testing and implementation; assists in the development of the Local Area Network (LAN).
5. Participates in and assists with the analysis and development of computer programs; provides a variety of consultation and support in the selection, purchase, installation, and use of personal computer hardware and software.

Experience and Education:

Assistant Level - Completion of major course work from an accredited four-year college or university in computer science, information systems or a closely related field or completion of a certificate program in Databases, Operating Systems, or Networking may substitute for the required college course work in computer science or information systems, and one year of work experience in the field of systems analysis, database administration, operating systems network analysis, client/server and desktop computer operating systems any combination of training and experience that provides the desired knowledge and abilities.

Associate Level - Completion of major course work from an accredited four-year college or university in computer science, information systems or a closely related field or completion of a certificate program in Databases, Operating Systems, or Networking may substitute for the required college course work in computer science or information systems, and two years as an Assistant Information Systems Analyst or three years of work experience in the field of systems analysis, database administration, operating systems network analysis, client/server and desktop computer operating systems any combination of training and experience that provides the desired knowledge and abilities.

Knowledge of:
Principles of computer data processing; principles and techniques of software and systems quality assurance and control; principles and techniques of technical problem solving; diagnosis and identification of software and hardware problems; principles, practices, and techniques of providing customer service; design, installation and maintenance of client; server and desktop computer systems; computer systems configuration, operating system structure, operations, and utilities; data communication concepts and principles, network hardware and software products; network operating systems; personal computer applications, database tools, and operating systems.

Ability to:
Recognize problems, develop recommendations and solutions; analyze and correct user computer equipment, software, and operating problems; work effectively with clients and users to resolve user problems; train and assist users with the utilization of computers and software packages; read, interpret and apply complex technical assistance environments; communicate orally and in writing; establish and maintain effective working relationships with staff and vendors; train users in new desktop applications.

Desirable Qualification:
Knowledge of database design principles; experience with development and implementation of database applications.

Physical Demands

Frequently sits, stands and walks for extended periods; stoops to pick up or move objects; physical ability to lift and carry objects weighing up to 50 pounds without assistance; normal manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; verbal communication; use of computers, office equipment and copiers.

Working Conditions

Work is normally performed in an office environment; regular contact with staff and the public.

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