• Act as a hands-on keyboard engineer for government agency customers, assisting in the deployment and maintenance of Rancher-based Kubernetes and Container solutions.
• Provide foundational DevOps technical support and troubleshooting assistance for the Rancher product portfolio and complimentary open-source technologies.
• Assist in the implementation of technical solutions and proof-of-concepts to solve customer problems while adhering to government security requirements.
• Actively work toward maintaining a deep understanding of the Rancher portfolio and adjacent technologies like Kubernetes and CI/CD pipelines.

• Collaborate with customers and senior team members to implement and operationalize Rancher solutions.
• Assist in documenting customer feature requests and use cases to help internal teams understand client needs.
• Support technical deep dives and workshops to help users understand the value of Rancher solutions.
• Build professional technical relationships with customer stakeholders and partners.
• Assist in Continuous Integration (CI) pipelines for the automated deployment of highly available, mission-critical systems and Rancher products across integration, test, and operational environments.
• Assist in development of reusable scripts and templates to build rapid development and test systems, ensuring consistent and repeatable environments for rapid prototyping.

• Contribute to the development of technical documentation, best practices, and knowledge sharing to support the wider RGS organization.
• Participate in internal training and community engagement to stay current with industry trends.
• Other duties as assigned.

• Bachelor’s Degree or 3+ years of professional or military experience
• 1–3 years of experience in systems administration, software development, or a junior DevOps/SRE role focused on infrastructure.
• Requires TS//SCI Clearance w/ Full Scope Polygraph

• Foundational knowledge of Kubernetes, containers, and Linux administration.
• Exposure to DevOps concepts, CI/CD pipelines (e.g., GitLab, Jenkins), and automation tools (e.g., Ansible, Terraform).
• Strong communication and interpersonal skills, with the ability to explain technical tasks to cleared end-users.
• Proactive, self-motivated learner with strong problem-solving and analytical capabilities.

#CJ