Employer
SteelcoBelimed Inc.

Location
Remote USA

Department
Lab & BMR

Type of work
Full-time

Type of contract
Unlimited

Compensation
$25.00 / hour

for the Lab & Biomedical (BMR) team, you will play a key role in managing the full lifecycle of capital equipment and related service operations. You will partner closely with Sales, Project Management, Operations, Area Service Directors, and other cross-functional teams to ensure seamless coordination and execution. You will oversee critical administrative processes, maintain accuracy across project and service contract activities, and deliver a high standard of customer satisfaction. You will contribute to operational efficiency, continuous process improvement, and overall business growth.

• Lead the development of detailed sales quotes and proposals for capital equipment based on inputs from Sales teams, ensuring accuracy and completeness.
• Coordinate and schedule internal project kick-off meetings for new capital initiatives, aligning all stakeholders to ensure clear communication and execution.
• Review purchase orders for accuracy, confirm acceptance of terms and conditions, and create corresponding sales orders in SAP.
• Collaborate with Project Managers and customers to manage project data, including order status, delivery timelines, and required adjustments, ensuring smooth project execution.
• Maintain and update required delivery dates within SAP and Power BI systems.
• Forecast upcoming projects and coordinate with warehouse teams to ensure equipment availability.
• Facilitate weekly review meetings with Project Manager to assess delivery schedules, project forecasts, and settlement timelines.
• Manage invoicing for capital orders and service contracts, partnering with internal teams to resolve billing discrepancies efficiently.
• Develop approvals and proposals for service, software, and cleaning contracts based on leads from Area Service Directors and Field Service Managers.
• Provide senior leadership with timely reporting and insights on key performance metrics, including warranty conversions, renewal rates, and new sales activity.
• Enter executed contracts and associated maintenance plans into SAP to support scheduled preventative maintenance programs.
• Administer warranty contracts in alignment with GPO affiliations and establish warranty periods following equipment installation.
• Serve as a point of contact for customers, providing information on capital projects and service contracts within the assigned region.

• Associate's degree in Business or related degree or experience
• At least three years of experience in sales support or contract management
• Ability to adapt to change & learn quickly to accommodate the evolving needs of the business
• Strong attention to detail & commitment to delivering high quality outputs
• Proficiency in Microsoft Office (particularly Word and Excel)
• Excellent customer service, problem solving and negotiation skills
• Strong interpersonal skills to facilitate a collaborative and positive working environment with all stakeholders
• Excellent organizational and time management skills with the ability to prioritize
• Ability to build strong product knowledge
• Professional written and verbal communication skills
• Ability to define and resolve problems, research and collect data, establish facts, and draw valid conclusions
• Strong attention to detail and commitment to delivering high quality outputs
• Experience with CRM software
• Experience with SAP software

Hybrid/remote requirements:

• Employees residing within 60 miles of our Ladson headquarters will be required to work in-office 1 day per week.
• Employees outside of the 60 miles will be required to travel for company sponsored events 1-2 times per year.

This position is open to candidates in the following US states: Alabama, Arizona, Arkansas, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming