BASIC FUNCTION: This position is responsible for performing activities that promote organizational, communication, and informed decision-making regarding customer, and hourly employee support.

Customer Service Related (50%)

• Run J.I.T. schedules submitted through EDI from customers, calculating daily requirements
• Address any discrepancies with customer and production planning department
• Make any necessary changes to customer cumulative information
• Plot requirements for all customers; create and print deliveries through SAP system
• Maintain and communicate carrier schedules daily/weekly
• Systematic archiving of shipping documentation
• Communicate any requirement issues to both the customer and the manufacturing group
• Report and investigate inventory discrepancy issues to inventory control personnel
• Complete shipment documentation
• Access customer portals for shipping information/requirements
• Support customer container management
• Comply with requirements and assist in maintenance of the necessary quality standards (ISO9001/IATF16949/ISO14001)
• Actively participate in ongoing continual improvement activities and initiatives
• Support meeting company EHS goals and activities
• Understand and follow all EHS policies

DIMENSIONS:

Number of employees supervised 0

PRINCIPAL WORKING RELATIONSHIPS:

Work directly with Production Manager. Also, must interface with Purchasing, maintain outside contact with customers.

EDUCATION: Associate degree or combination of equivalent work experience required

EXPERIENCE:

• Materials Management Diploma desired
• Knowledge of SAP/ERP Systems
• Thorough understanding of Customer Releases (AIAG Standards) and knowledge of how to plan shipments based on the information provided
• Excellent customer service, communication, and organizational skills
• Advanced time management and priority assignment skills
• Sense of situation urgency and timeliness for internal and external communication
• Proficient in Microsoft Office
• Equivalent experience may be substituted for the specified education requirement. The Human Resources Manager will make the determination as to what constitutes equivalent experience.
• Microsoft Office proficiency.
• Familiarity with payroll support functions.

Customer specific required training (per QSP 9.04)

AIAG – MMOG/LE

FCA – CRATES, CITS, CSDS, DRIVe, eLEEN, GEBSC, MCap, North American Purchase Order (PO) Inquire, PC Portall II, SIC, SMART, SSD

GM – CLIPS, CONDOR