Role Summary

The ONECM Communications & Organizational Readiness Lead is accountable for designing, developing, and delivering comprehensive executive-level communications, as well as ensuring enterprise-wide readiness for all ONECM-related work. This role serves as the central hub for communication strategy, stakeholder alignment, and organizational preparedness—bridging product, training, and business teams to drive successful adoption.

Key Responsibilities

Executive Communications & Strategy

• Lead the development of all executive-level presentations and materials related to the ONECM program, ensuring clarity, consistency, and alignment with strategic objectives.

• Translate complex program updates and technical requirements into concise, compelling narratives for senior leadership and broader audiences.

• Partner with program leadership to shape messaging, storytelling, and decision-support materials.

Enterprise Change Communications

• Own and deliver all internal communications related to impacts and changes.

• Develop and execute a comprehensive communication strategy, including messaging, channels, cadence, and stakeholder targeting.

• Ensure communications are timely, transparent, and tailored to different audience needs across the organization.

Organizational Readiness

• Drive readiness planning and execution across all impacted business areas and organizational levels.

• Define and track readiness criteria, milestones, and success measures.

• Identify risks, gaps, and dependencies, and proactively address them to ensure successful change adoption.

Cross-Functional Collaboration

• Partner closely with Product Owners, Training, Reporting, Change Management, and other key stakeholders to align messaging, coordinating timelines, and deliverables.

• Translate technical requirements and product updates into clear, actionable communications for all levels of stakeholders, including

• Coordinate and integrate communications, training, and change activities into a cohesive readiness plan.

Program Coordination & Governance

• Organize and communicate key program activities, milestones, and updates across stakeholder, including executives.

• Maintain visibility into progress and readiness through reporting, dashboards, and executive updates.

• Support forums with structured updates, insights, and recommendations.

Required Qualifications:

• 7-10 years executive communication and storytelling

• 3-5 years change management and organizational readiness

• Demonstrated ability to translate technical requirements into detailed, audience-appropriate communications across all organizational levels

• Stakeholder engagement and influence

• Strategic thinking and program coordination

• Ability to simplify complex concepts for diverse audiences

Preferred Qualifications:

• Executive clarity and alignment on ONECM program direction

• Effectiveness and reach of internal communications

• Organizational readiness scores and adoption outcomes

• Alignment across product, training, and business stakeholders

• Timely delivery of high-quality communications and materials