Job Title: Systems Administrator

Location: Remote

Department: Epic

Reports to: Infrastructure Manager

Employment Type: Full time, Exempt

Travel Required: Yes, up to 15%

Salary Range: $79,300 to $87,100 per annum

Summary

The Systems Administrator is responsible for the administration, configuration, maintenance, and continuous improvement of BetterHealth IT systems and applications, including server infrastructure, Confluence, Jira, Microsoft Intune, and Remote Monitoring and Management systems. This role will support and optimize our enterprise collaboration, endpoint management, and infrastructure platforms.

The Systems Administrator must possess a blend of application administration, endpoint management, automation, and systems engineering expertise; additionally, the Systems Administrator must ensure the reliability, security, and performance of critical business systems.

Essential Functions

• Manage and monitor Linux and Windows servers, including configuration, testing, patching, and maintenance.
• Manage and monitor BetterHealth’s systems and applications. Perform upgrades, configuration changes, deployment, and patching as needed.
• Conduct vulnerability assessments and implement remediation efforts.
• Serve as a subject matter expert of BetterHealth’s infrastructure and server operations.
• Develop and maintain documentation related to server build and application management.
• Develop and maintain PowerShell and batch automation scripts.
• Administer Atlassian products (Confluence and Jira) and related plugins, including patching, optimization, configuration changes, automation configuration, provisioning, and issue resolution.
• Provide technical assistance with the installation and configuration of systems and applications.
• Research, evaluate, and recommend infrastructure and application improvements.
• Monitor and, where applicable, triage or resolve technology tickets and project requests.
• Provide on-call support coverage as needed.

Supervisory Responsibility: This position has no supervisory responsibility.

Education and/or Experience

• Bachelor’s Degree or equivalent experience required
• 3+ years of Linux and Windows server management experience
• Experience and comfort working with large groups of individuals
• Self-directed, with the ability to prioritize and simultaneously work on multiple projects
• Experience with AWS preferred
• Experience with Confluence and Jira preferred
• Experience working in the nonprofit sector preferred

Skills

Required

• Strong troubleshooting and problem-solving skills.
• Excellent writing and oral communications skills
• Detail oriented with excellent organizational skills
• Ability to work accurately and with composure under deadline pressure
• Ability to thrive in a fast paced, remote work environment
• Ability to work independently, including handling multiple projects/tasks simultaneously
• Ability to participate in an on all rotation and respond to urgent situations during non-standard hours

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and listen. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.