THE ROLE
We're hiring a detail-oriented, reliable Billing & Operations Coordinator to keep our billing and back-office operations running smoothly. You'll own our weekly invoicing cycle, client billing relationships, and key admin processes, while backing up our operations team when needed. This role comes with real growth potential — as you master the basics, you'll take on more scope, including sales support and process ownership.
RESPONSIBILITIES
- Send client invoices every Friday
- Follow up with clients on overdue payments during business hours
- Manage the billing inbox and respond to client questions
- Support mid-month invoice reconciliation in QuickBooks
- Step in on order entry when our operations lead is out (training provided)
- Respond to client requests for Certificates of Insurance (COIs)
- Run weekly team payroll
- Help schedule calls/meetings and respond to client requests as sales support needs grow
- Other admin tasks as needed
QUALIFICATIONS
- Experience with QuickBooks (or strong ability to learn quickly)
- Background in invoicing, accounts receivable, bookkeeping, or similar
- Excellent written communication skills — you'll be emailing clients directly
- Highly organized and comfortable owning a recurring weekly workload
- Available to work U.S. business hours (Eastern Time), through at least 6 PM on Fridays for invoicing
- Comfortable with occasional ad hoc admin tasks outside the core list
We review a lot of applications for this role, and careful reading is one of the best early signals of the attention to detail this job requires. If you've read this far, please include the word "lighthouse" at the top of your application in one of the screening question answers.
WHY JOIN US
This isn't a role where you'll be doing the same five things forever. As our company grows, this position is designed to expand — more ownership of client billing relationships, sales operations support, and process/SOP work as we scale.
START DATE: As soon as possible
Pay: $10.00 - $20.00 per hour
Benefits:
- Flexible schedule
- Opportunities for advancement
- Work from home
Application Question(s):
- Are you available to work Monday–Friday during U.S. Eastern Time business hours?
- How many years of experience do you have in billing, accounts receivable, or bookkeeping, including using Quickbooks?
- This role requires following up with clients about overdue payments. How do you approach asking someone for money without damaging the relationship?
Work Location: Remote