Front Desk Administrartor
Experienced Administrative Assistant needed for a condominium located in Miami Lakes. The candidate will be responsible for the daily operations of association(s) and must be able to multi-task, handle multiple inquiries and manage daily interactions with employees, owners, residents, vendors, and the Board of Directors in a professional business-like manner and have strong communication skills.

schedule Monday-Friday no Weekends
$18-$19 and up based on experience

Major responsibilities include but are not limited to:

• You will create a welcoming and friendly environment for residents, guests, staff, and vendors.
• You will answer as many incoming calls as possible, you will take good notes and forward all necessary information to the right person according to their preferences – i.e. a text message, email or voice message.
• You will check messages a minimum of 3x daily – at the start of your shift, immediately following lunch and 30 minutes prior to leaving for the day.
• Facilitate application process for sales, leases, and purchases.
• Communicate and enforce Rules & Regulations & association Bylaws.
• Maintain organization of all official records, service contracts, up-to-date unit owner files, and other association business files.
• Assist residents as needed. Follow up with residents (email or phone call) to ensure their concerns have been addressed and satisfied.
• Handle Owner/Tenant Relations. Process new tenants.
• Ensure welcome packets are assembled accordingly.Ensure there are tenant welcome packets and enough for resales.Tenant registration.
• Verify leases.
• Provide Certificate of Approval letter.
• Maintain all necessary files in an organized manner.
• Excellent written and oral communication skills.
• Process mail requests Certified Mail, FedEx, UPS etc.
• Handle resident issues, complaints with a calm and helpful attitude.
• Assist manager as needed. Understand restrictions for community – be able to know where information is on Docs to properly answer resident questions
• Know clubhouse rules & regulations
• Maintain the Community Manager schedule, calendar and files.
• Send out email blasts as requested by Manager and Board.
• Receive and respond to any homeowner and/or Board of Director inquiries (verbal and written) in a professional, efficient, and timely manner.
• Receive and track all ARC submittals, process ARC application payments,.
• Assist Community Manager with the creation, printing and mailing of the newsletter (Quarterly).
• Assist in processing the recording of the return ballots for annual meeting/elections.
• Work with the Community manger when required on the violation process. Create, send and close violations.
• Assist the Community Manager with the organization of Annual, Budget, Board, Election and Special meetings of the Association within legal requirements.
• Properly document all Homeowner requests and process accordingly.
• Work in conjunction with the Property Manager to Process Association purchase/ lease applications from the processor and update information in Connect software.Additional Requirement

High attention to detail and time management skills

customer service with property management experience preferred

Minimum 1 1/2 years strong Administrative experience

Experience Microsoft Suite. Microsoft Word, Excel.

Experience with management software strongly preferred but will train

Association employees benefits :

Generous Paid Time Off (Holiday, PTO)

We are a Drug Free Workplace and require all applicants that are offered a position to have a pre-employment Drug Screen and Personal Background checks. This posting is a summary and not intended as inclusive of the complete job description of the duties, qualifications, and responsibilities of the candidate.

We thank all that apply, but only those candidates who meet the position requirements will be contacted. VB Association conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship, veteran status or any other classification protected by applicable federal, state or local employment.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Paid time off

Experience:

• Property management: 1 year (Required)

Work Location: In person