Biomedical Field Service Engineer

A fast-growing medical device company located in Fort Mill, SC is looking for a highly motived and detailed individual for our Field Service Engineer. This is a full-time, remote career opportunity that includes a generous benefits package. This is a West Coast-based position, where 70-80% of time will be spent traveling nationally to maintain our customer equipment. Please include cover letter and resume when applying.

Job Summary/Overview

The Field Service Engineer (FSE) is responsible for successfully completing required training on our medical products and participating in practical field training in preparation for work assignments. Primarily responsible for field-based preventative maintenance of customer equipment, as well as repair work on equipment. Required to be able to perform repair activities as assigned under the direction or supervision. Requires timely and accurate completion of administrative duties including but not limited to service documentation, visit scheduling, part ordering, investigation report write-ups, and expense reports. Works to ensure customer satisfaction through quality workmanship, documentation and customer communication.

Duties Include:

Duties and Responsibilities include the below but are not limited to:

• Successfully passes all formal training requirements for the position.
• Installing, configuring, and commissioning new equipment at client sites, ensuring it meets all specifications and requirements.
• Providing technical support and training to clients on how to operate and maintain their equipment effectively.
• Documenting service and installation actions by completing forms, reports, logs, and records.
• Managing all on-site installation, repair, maintenance, and test tasks to ensure adherence to company standards and protocols.
• Other duties as required
• Travels to customer sites for preventative maintenance, repairs and support.
• Extended and overnight stays may be necessary, with travel approximately 70% - 80% of the time.
• Performs preventative maintenance, repairs and quality actions to prevent future problems and unexpected downtime.
• Repairs equipment of moderate complexity by troubleshooting and repairing with limited assistance often under time constraints.
• Completes performance verification and takes corrective action when required.
• Communicates as appropriate to peers, project leaders, management and sales on daily activities, critical situations and business opportunities.
• Occasionally required to be available by phone, email and other support platforms outside of working support hours.
• Collaborating with technical support and engineering teams to resolve complex issues and improve service quality
• Maintains a targeted and accurate balance of inventory of service parts sufficient to support service requirements.
• Maintains assigned company assets such as test equipment, documentation, tools and inventory.
• Prepares timely and accurate field service reports and expense reports as required.
• Complies with all Quality, ISO and GMP regulations.
• Takes responsibility for safety in immediate work area.

Qualifications:

Biomedical Engineering degree or equivalent technical training, recognized by regional professional bodies such as ASEE.

More than five years’ experience as FSE or BME required.

Preference to an individual with diagnostic and problem-solving abilities, customer service and communication, adaptability and flexibility, time management and organizational skills, and safety awareness and compliance.

Solid understanding of both analog & digital electronics and strong grasp of electro-mechanical concepts.

Experience with diagnosing operating system problems, networking problems and system software problems and taking corrective actions.

Must be able to work and travel up to 80% at hospital sites and maintain proper vendor credentialing standards and requirements.

Must be able to travel internationally.

Able to work on own initiative with a small team environment.

Experience working with hospitals and medical companies a plus.

Experience in Perfusion Departments a plus.

Excellent verbal and written communication skills.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Job Type: Full-time

Pay: $95,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status? Yes or no?
• Do you have experience working in the field? If so, what is the largest range of territories you’ve been responsible for at one time?
• Do you have experience working within hospital systems? If so, with which departments are you most acquainted?
• How many years of Biomedical Engineering experience do you have?
• What City/State are you based in?

Education:

• Bachelor's (Preferred)

Experience:

• biomedical equipment technician: 5 years (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: On the road