HIRING BILINGUAL SALES ASSOCIATE IN

DALLAS AND SURROUNNDING AREAS:

• Fort Worth
• Arlington
• Irving
• Greenville
• Grand Prairie
• Garland
• Tyler

Sales associates are the primary customer-facing personnel who provide fast, efficient, and professional service while accurately managing transactions. This role focuses on delivering outstanding customer service while accurately managing transactions such as wires, check cashing, loans, money orders, bill payments, and top-ups, lottery tickets and online sales. The Sales Associate is responsible for handling and balancing cash drawers, maintaining confidentiality of customer information, and ensuring compliance with company, state, and federal regulations. Additionally, this position identifies cross-selling opportunities, provides prompt and professional assistance with customer inquiries, and proactively enhances the company’s acceptance and branding in the market.

KEY REQUIREMENTS:
Minimum experience and requirements:

• High School Diploma or GED.
• Must speak Spanish fluently and at least basic English communication.
• Ability using computer’s keyboard (letters and numbers) and computer mouse.
• Detail oriented especially when reading, writing, and counting numbers and currency.

KEY COMPETENCIES:
You will be responsible for driving the results and development of the organization. To be successful in this role, you must have at least the following key competencies:

• Strong verbal & written communication skills for constant interaction with customers in person or by phone.
• Passion to provide outstanding customer service.
• Ability to analyze customer needs, advises about rates, & make recommendations.
• Ability to gather key information to find solutions for our customers.
• Maintains confidentiality of customer information.
• Ability to manage large amounts of cash transactions.
• Team player, collaborator, and service oriented.
• Maintains a clean and organized work environment.
• Maintains and applies current procedural knowledge for compliance guideline standards.
• Other tasks as assigned by management.

Work Demands

• Office Environment.
• Open sales floor or a supermarket customer service booth.
• The environment in this position may vary based on the location of the store. It is expected that the noise level in commercial locations is at a moderate level.

KEY RESPONSIBILITIES:

Transaction Processing

• Wires, cash checks, loans, and sell various company products like money orders, bill payments, lottery tickets and online sales, top- ups and reloads.

Customer Service

• Serve as the first point of contact for customers, answer questions, and direct them to the appropriate for their needs.

Cash Management

• Each shift associate must count and balance cash drawers, verify balance with the system, and handle cash responsibly to prevent errors and maintain accuracy. Process deposits from and to the bank. Handling of cash received

and delivering by agents.

Cross-Selling

• Identify and recommend additional company products and services that meet customer needs, cross-selling focused on meeting goals. Use available company materials (flyers or prizes) to promote and offer the company's products.

Compliance & Security

• Comply with company, state and federal policies and regulations, maintain client confidentiality and identify and report any inappropriate or suspicious activity.

Record Keeping

• Keep track of all shift transactions and other relevant information using the company's systems or procedures.

Marketing & Promotion

• Support company marketing initiatives when required, such as distributing flyers, sharing promotional materials with customers, or assisting with in-store and out-of-store campaigns, always ensuring professionalism and alignment

with company branding.

Other Tasks

• Other tasks of a similar nature, scope, or level of responsibility as assigned by Management (e.g., assisting with in-store and out-of-store promotions, supporting marketing initiatives, or helping with operational improvements).

Physical Demands

• Frequent sitting and operating of computers, phone, calculator.
• Hand manipulation: Use of hands to grab, organize, turn things, and related (20% to 50% of the time).
• Observing, listening, and talking to customers and coworkers (70% of the time)
• Sitting: 80% of the time.
• Standing/Walking: 1% to 20% of the time)
• Inclined/Bending: 1% to 20% of the time)
• Standing and/or carrying things up to 20 lbs. (1% to 5% of the time)
• Pushing/Pulling up to 20 lbs. (1% to 5% of the time)
• Extended sitting hours.
• Observing and listening.
• Cleaning and organizing as needed.
• Capture data: 20% to 35 of the time.

Job Types: Full-time, Part-time

Pay: $11.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• ¿Qué conocimientos tiene de computación? (sistemas o plataformas administrativas, software de oficina, correos electrónicos) | What computer skills do you have? (administrative systems or platforms, office software, email)
• ¿Cuántas millas/minutos está dispuesto(a) a viajar para su traslado al trabajo? | How many miles/minutes are you willing to commute to work?
• ¿Cómo se enteró de esta posición? | How did you learn about this position?
• ¿Ha trabajado en DolEx, Barri o Remesas Quisqueyana anteriormente? | Have you previously worked at DolEx, Barri, or Remesas Quisqueyana?
• ¿Puede trabajar turnos tardes y fines de semana si se requiere? | Are you able to work evening shifts and weekends if required?
• ¿Está de acuerdo con el salario? | Are you in agreement with the salary?
• ¿Puede leer, escribir y hablar en español? | Can you read, write, and speak Spanish?
• Verificamos sus documentos con E-Verify al contratar, ¿es elegible para trabajar en E.U.? | We verify documents through E-Verify at the time of hire. Are you eligible to work in the U.S.?
• ¿Tiene experiencia en servicio al cliente? Si es así, explique en breve. | Do you have customer service experience? If so, please explain briefly.
• ¿Tiene alguna restricción de tiempo que limite su disponibilidad? | Do you have any time restrictions that limit your availability?
• ¿En qué código postal estás buscando trabajo? | What ZIP code are you looking for work in?

Work Location: In person