Position

Job Responsibilities

OMNI:

• Solid back office and operation knowledge to cope with store requests on daily basis.
  

• Able to compile white papers and SOPs based on daily cases to improve operational efficiency.
  

• For special cases encountered in daily operations, able to identify case type and reach out to the corresponding stakeholders to find solutions.
  

• Engage with retail stakeholders to gather feedback and drive optimization directions.
  

• To perform store training/discussion based on CA-Centric perspectives.
  

Data & Reporting:

• Fundamental data setup capability, be able to drive insights from data.
  

• Integrate and deliver high-quality data reports to monitor business performance on regular basis.
  

• Data sensitive, able to follow-up on data issues and highlight insights.
  

• Monitor and analyze user feedback from clients’ experience surveys, identifying trends, pain points, and areas for improvement.
  

• Generate regular reports with insights, visualized data, and clear recommendations to enhance the order journey.
  

• Produce weekly reports, monthly reports, and other forms of reports to enhance the visibility of key stakeholders.
  

• Collaborate with local and central teams to share findings, align on optimization strategies, and track the impact of implemented changes.
  

• Proactively propose initiatives to improve survey methodology or coverage, ensuring data quality and relevance for decision-making.
  

Job Requirements

Education:

• Bachelor's degree or above, majors in E-commerce, business administration, marketing etc. are preferred.
  

Languages:

• Proficient in both written and spoken English and Mandarin Chinese.
  

Key Skills:

• Strong ability to dissect system logs, identify patterns, and translate technical issues into business impact.
  

• Good communication skills to maintain relationship with retail stakeholders and drive insights from BAU.
  

• Basic data integration capability, with the ability to optimize operation process.
  

• Comfortable with Excel (pivot tables, VLOOKUP) and the experience in basic SQL/dashboard tools (e.g., Tableau). is a big plus.
  

• A high degree of personal presence with good networking, influencing and communication skills.
  

• Good negotiation and strong social skills.
  

• Highly motivated individual, energetic, enthusiastic.
  

• Smart, eager to learn, ability to iterate quickly.
  

职位描述：

Job Responsibilities

OMNI:

• Solid back office and operation knowledge to cope with store requests on daily basis.
  

• Able to compile white papers and SOPs based on daily cases to improve operational efficiency.
  

• For special cases encountered in daily operations, able to identify case type and reach out to the corresponding stakeholders to find solutions.
  

• Engage with retail stakeholders to gather feedback and drive optimization directions.
  

• To perform store training/discussion based on CA-Centric perspectives.
  

Data & Reporting:

• Fundamental data setup capability, be able to drive insights from data.
  

• Integrate and deliver high-quality data reports to monitor business performance on regular basis.
  

• Data sensitive, able to follow-up on data issues and highlight insights.
  

• Monitor and analyze user feedback from clients’ experience surveys, identifying trends, pain points, and areas for improvement.
  

• Generate regular reports with insights, visualized data, and clear recommendations to enhance the order journey.
  

• Produce weekly reports, monthly reports, and other forms of reports to enhance the visibility of key stakeholders.
  

• Collaborate with local and central teams to share findings, align on optimization strategies, and track the impact of implemented changes.
  

• Proactively propose initiatives to improve survey methodology or coverage, ensuring data quality and relevance for decision-making.
  

Job Requirements

Education:

• Bachelor's degree or above, majors in E-commerce, business administration, marketing etc. are preferred.
  

Languages:

• Proficient in both written and spoken English and Mandarin Chinese.
  

Key Skills:

• Strong ability to dissect system logs, identify patterns, and translate technical issues into business impact.
  

• Good communication skills to maintain relationship with retail stakeholders and drive insights from BAU.
  

• Basic data integration capability, with the ability to optimize operation process.
  

• Comfortable with Excel (pivot tables, VLOOKUP) and the experience in basic SQL/dashboard tools (e.g., Tableau). is a big plus.
  

• A high degree of personal presence with good networking, influencing and communication skills.
  

• Good negotiation and strong social skills.
  

• Highly motivated individual, energetic, enthusiastic.
  

• Smart, eager to learn, ability to iterate quickly.