What You'll Be Doing

Join a Team That Makes a Difference Every Day!

Wake County Social Services is home to over 225 dedicated Eligibility Caseworkers who help provide essential resources to our community. These professionals ensure that residents receive the support they need by evaluating eligibility for critical programs that impact health, safety, and long‑term stability.

We are excited to announce openings for Adult Medicaid Long Term Care – Eligibility Caseworker III positions across multiple locations, including Swinburne (Raleigh), Zebulon, Fuquay‑Varina, and Wake Forest.

This hybrid role allows you to work 50% in‑office and 50% virtually , offering both flexibility and connection.

What You’ll Do:

• Determine and maintain ongoing eligibility for Adult Medicaid Long Term Care, Special Assistance, and/or the Community Alternative Program for Children (CAP‑C)
• Process applications and manage cases using NCFAST and OnBase
• Enter accurate, timely data to ensure benefits are authorized correctly
• Refer clients to appropriate community resources when additional support is needed
• Stay current on policies and procedures through continuous training
• Provide backup support to fellow case managers
• Contribute to emergency preparedness and response efforts, which may involve temporary adjustments to duties or hours
• Document case activity clearly and consistently using our electronic systems

Why Wake County Social Services?

• Meaningful, people‑centered work
• Supportive team environment
• Growth through training and policy development
• Convenient work locations across the county
• Hybrid work flexibility

If you're detail‑oriented, passionate about helping others, and ready to contribute to the wellbeing of Wake County residents, we’d love to meet you!
About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
The Basics (Required Education and Experience)

Associate's degree in Human Services or a related field

Two years of job-related experience

Equivalent education and experience are accepted

Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

Two (2) years of experience determining eligibility in Adult Medicaid, Long Term Care, Special Assistance