Embrace client collaboration and product support to solve problems and make an impact in a dynamic organization

Make your mark in an innovative product through impactful client collaboration and crafting exceptional solutions that cater to clients' needs.

As a Senior Product Solutions Associate in Merchant Services, eCommerce Payments Products and Solutions, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You draw from research and client feedback to develop unique product solutions in partnership with Sales and coordinate with product teams to support new product development.

Job responsibilities

• Partners with the Solutions Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Supports the strategic definition and configuration of optimal solutions that address clients' needs and objectives through collaboration with our clients and other internal teams such as Sales and Product
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Delivers compelling oral and written presentations with associated technical & AI skills in building product requirement documents, sales decks and training collateral
• Establishes forums to coordinate across the Product Solutions team to enable a successful configuration of solutions

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products
• Proficient knowledge of the product development life cycle
• Proficiency in Microsoft Word, Excel, PowerPoint, AI & LLM Tools
• Curiosity to learn and deploy the Firm's AI tools to do your job more efficiently and effectively
• Strong sense of ownership, initiative and accountability to join an ambitious fintech environment

Preferred qualifications, capabilities, and skills

• Exposure to, knowledge of and passion for eCommerce and retailing including merchandising, logistics, returns, endless-aisle, and/or omnichannel selling (B2C and/or B2B and/or Direct-to-Consumer)
• Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products
• Experience in the payment space; Payment networks, Issuer, ISV, Payfac or other relevant experience
• Experience in strategy consulting a plus
• MBA degree a plus