Job Overview

A-Better Heat & Air Conditioning, a leading heating, ventilation, and air conditioning (HVAC) organisation, is seeking a dedicated and articulate Live Chat Operator to join our team. With a legacy spanning over 40 years, our certified technicians are renowned for delivering exceptional solutions across Oklahoma, handling everything from central air conditioning units to advanced indoor air quality systems. The successful candidate will be the first point of contact for our online customers, providing outstanding service, answering enquiries, and efficiently scheduling appointments. This is a fantastic opportunity to become a key part of a well-established and respected company.

Job Title: Live Chat Operator

Location: Oklahoma City, Oklahoma, United States

Employment Type: Full-Time

Salary: $24 - $42 USD per hour

Responsibilities

• Engage with customers via our online live chat platform in a professional, friendly, and timely manner.

• Provide accurate information regarding our HVAC services, products, and pricing.

• Assist customers with enquiries about heating, air conditioning, ductless mini-splits, and indoor air quality solutions.

• Effectively troubleshoot basic customer issues and provide initial guidance.

• Schedule service appointments and consultations for our team of certified technicians.

• Meticulously record customer details and service requests within our company database.

• Develop and maintain a comprehensive knowledge of our company's offerings.

• Collaborate closely with the dispatch and service departments to ensure a seamless customer journey.

• Manage multiple chat conversations simultaneously while maintaining a high standard of quality and customer satisfaction.

Qualifications

• Proven experience in a customer service role, preferably with live chat or digital communication experience.

• Exceptional written communication skills, with a strong grasp of spelling, grammar, and punctuation.

• Excellent typing speed and accuracy.

• Strong problem-solving abilities and a talent for thinking logically under pressure.

• A patient, empathetic, and customer-focused approach.

• Proficiency in using computers and a willingness to learn new software; experience with CRM systems is an advantage.

• The ability to work independently and as a collaborative member of a team.

• An interest in the HVAC industry is beneficial but not required; full training will be provided.