• Lead and support end-to-end client onboarding and provide ongoing operational support to ensure a seamless experience and high client satisfaction across products and platforms.
• Address client inquiries, troubleshoot issues, process transactions accurately, and identify opportunities to enhance service delivery or refer clients to additional products.
• Implement anti-fraud strategies and controls to detect, prevent, and respond to fraudulent activities, protecting the organization's financial and reputational interests.
• Leverage automation technologies and data-driven insights to streamline operations, improve efficiency, and drive continuous improvement within the service center.
• Collaborate with internal stakeholders to resolve operational challenges, drive process improvements, support project management, and align operations with industry trends.

• Proven ability to apply strategic planning principles to optimize client operations and service center performance.
• Experience implementing anti-fraud strategies and controls to detect and prevent fraudulent transactions.
• Proficiency in leveraging automation technologies and digital tools to improve operational efficiency and client experience.
• Strong interpersonal and stakeholder management skills, with a track record of building productive relationships and driving collaborative solutions.
• Excellent problem-solving, analytical, and communication skills, with attention to detail and a commitment to delivering high-quality results.

• Experience supporting continuous improvement initiatives and contributing to project management activities.
• Advanced data and technology literacy, including the ability to analyze operational data, integrate AI/ML tools, and apply market product knowledge to align operations with emerging industry trends.
• Strong presentation skills, with the ability to communicate operational insights and recommendations to diverse audiences.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans