Job Overview

Domestic Operations Planner is responsible for coordinating domestic cargo shipments and providing high-level customer service to domestic and international clientele. This position requires strong relationship-building skills, exceptional attention to detail, and a commitment to superior customer service.

Responsibilities

1. Provides top-tier customer service at each and every interaction with clients, buyers, vendors, and all other shipment participants.

2. Plans truck shipments to end-users, ensuring successful delivery and compliance with KPI requirements.

3. Matches cargo to appropriate trucks, and schedules assets for safe and timely delivery.

4. Sustains enduring relationships with vendors and clientele.

5. Tracks truck locations and progress, advising end-users and clients of shipment status.

6. Monitors consignment inventory, developing and maintaining Excel-based control systems.

7. Assist clients with order status inquiries and special customer needs.

8. Resolves delivery problems efficiently and provides frequent updates to customers.

9. Create draft shipment invoices, identifying costs and income for dissemination to accounting.

10. Performs other related duties as assigned.

Required Skills and Abilities

• Strong verbal and written communication skills.
• In-depth knowledge of import regulations and procedures is highly preferred.
• Excellent interpersonal and customer service skills.
• Highly organized with strong attention to detail.
• Effective time management skills with ability to prioritize and meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Participation in 4-year or 2-year college degree programs, OR 2 years of professional work experience required.
• Previous customer service experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Employment Requirements:

• On-site presence at least 4 days per week
• Ability to pass a criminal background and credit check upon hire
• Must be legally authorized to work in the U.S

Join us as a Domestic Operations Planner if you thrive in a fast-paced environment where your analytical skills drive operational excellence. Your expertise will help shape our success while providing opportunities for growth in a collaborative team dedicated to continuous improvement.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Do you now or will you in the future require visa sponsorship to work in the United States?

Work Location: Hybrid remote in New Orleans, LA 70115