About This Role: The Client Relationship Representative (CRR) is a strategic, high-impact role designed for a Revenue Cycle Management (RCM) expert who excels at building bridges between complex data and human relationships.

At RCS, we don’t just “do the billing”—we act as process optimization consultants. As a CRR, you are the primary liaison and the initial line of defense for our clients, ensuring their financial health while protecting the long-term partnership between their practice and our operations team.

Job Summary:

Under the direction of the Director of Operations, the Client Relationship Representative [CRR] will establish, maintain, and enhance the relationship between Revenue Cycle Solutions, LLC [RCS] and external clients.

The CRR serves as the liaison between the Operations Team, RCS Leadership, and the client. The CRR is the initial line of defense if/when a client escalates or shares concerns. Utilizing KPIs, reports, payer and RCS tools, audits, and Operations Team feedback, the CRR will proactively resolve issues and educate the client on best practices to prevent issues from occurring in the future.

This position is fully remote.

Flexible hours. Create your own daily work days. Must be within operating hours of 7am to 7pm EST.

Join our team as a Client Relationship Representative where your consultative approach and expertise in revenue cycle management will contribute significantly to empowering healthcare practices to achieve financial excellence through strategic process optimization and the delivery of high-impact, data-driven insights.

Our Mission Statement:

• Collect as much as client structure allows
• Collect as quickly as possible
• Complete numbers 1 and 2 as efficiently as possible

Responsibilities

• Educate and promote RCS’s 3 objectives
• Schedule cadence calls with assigned clients (weekly, bi-weekly, monthly, or quarterly) to review KPIs and address complexities. Review complexities/barriers and recommend processes to minimize them.
• Send summary emails to meeting attendees as well as practice owners
• Document client meetings
• Generate and send emails outlining complexities/concerns and successes to clients refusing cadence calls
• Review audits to ensure items are resolved
• Identify audit trends and communicate with the Operations Team Leads to educate and train team members
• Schedule weekly cadence calls with the Operation Team’s leadership to discuss opportunities for improvement and celebrate successes
• Communicate complexities, successes, and client specific barriers with the Director of Operations
• Complete the month-end process for all assigned clients
• Review data to ensure accuracy at month-end and prior to scheduled calls with assigned clients
• Generate and deliver month-end reporting to assigned clients
• Identify payer trends and communicate with the AR Team Lead to resolve issues based on the trends
• Develop and implement plans/processes to ensure goals are met
• Manage Payer Portals as needed
• Monitor Waystar rejections and denials
• Communicate with Team Leads consistently regarding internal and external client needs
• Client retention
• Ensure compliance with all relevant regulations and standards in handling client information.
• Other duties as assigned

Expectations:

• Maintain Employee/Management/Client Confidentiality
• Promote and maintainTeam Vitality within and between teams
• Become proficient in all platforms used by RCS
• Provide clear and concise instructions and set clear expectations
• Full-time position with responsibilities extending beyond standard business hours as needed

Skills

• Proficiency in ICD-9 coding and familiarity with DRG systems.
• Strong understanding of medical terminology, medical billing, and coding practices.
• Experience in managing medical records and collections within a medical office setting.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
• Strong organizational skills with attention to detail to manage multiple tasks effectively.
• Ability to work collaboratively within a team environment while also being self-motivated.

Benefits:

• Health Insurance: Medical, Dental, Vision
• Health Savings Account (HSA)
• Work from home
• Flexible schedule
• Paid time off (PTO)
• Paid sick leave
• Paid Holidays
• 401(k)
• ZayZoon
• Remote Workspace Enhancement Program

Requirement:

• Revenue cycle management: 3 years (Required)
• Project management: 1 year (Required)
• Client services/support: 1 year (Required)
• Current or most recent role must be a Client Relationship Representative or similar (Required)
• Authorized to work in the United States (Required)
• Experienced with provider specialities:
• Physical Therapy: 1 year (Preferred)
• Pain Management: 1 year (Preferred)
• Internal Medicine: 1 year (Preferred)

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Are you a U.S. Citizen? (Note: Proof of citizenship, such as a U.S. Passport or U.S. Birth Certificate, is required for this role.)
• What state do you live in?
• What is your email address?
• What is your current or most recent role title?

Experience:

• Revenue cycle management: 3 years (Required)
• Physical therapy: 2 years (Preferred)
• Pain management: 1 year (Preferred)
• Internal medicine: 1 year (Preferred)

Work Location: Remote