• Managing inbound and outbound calls with prospective and existing clients.
• Supporting clients through the intake and scheduling process with empathy and
  professionalism.
• Matching client needs, preferences, availability, and clinical considerations with
  appropriate clinicians.
• Coordinating closely with clinical, billing, and administrative teams.
• Maintaining accurate documentation and tracking within internal systems and
  spreadsheets.
• Managing a high-volume administrative workload while meeting productivity expectations and quality standards.

• Serve as the primary point of contact for new client inquiries via phone, email, and digital communication channels.
• Conduct inbound and outbound calls in a professional, compassionate, and timely manner.
• Support individuals who may be experiencing emotional distress, crisis-related concerns, or highly sensitive personal situations.
• Provide a welcoming and supportive experience while maintaining professional boundaries and workflow expectations.
• Assist clients with scheduling, onboarding documentation, insurance coordination, and intake-related questions.

• Match prospective clients with available clinicians based on scheduling needs, specialty areas, insurance participation, and clinical fit.
• Coordinate with clinicians and internal departments to support continuity of care and efficient onboarding.
• Monitor intake pipelines and follow up with prospective clients as needed.

• Maintain accurate records and documentation across Google Workspace systems, including Google Sheets and shared team resources.
• Manage detailed administrative tasks with a high level of accuracy and organization.
• Participate in standing meetings, team check-ins, training sessions, and quality assurance reviews.
• Adhere to established productivity metrics, operational guardrails, and response time expectations.
• Participate in ongoing QA evaluations and coaching initiatives to support consistency and service quality.

• Prior experience in healthcare, behavioral health, call center, intake coordination, customer service, or administrative support strongly preferred.
• Comfortable managing high-volume inbound and outbound phone communication.
• Strong emotional intelligence and ability to navigate sensitive conversations professionally and compassionately.
• Exceptional organizational skills and attention to detail.
• Ability to multitask effectively in a fast-paced remote environment.
• Strong written and verbal communication skills.
• Proficiency with Google Workspace, including Gmail, Google Calendar, Google Docs, and Google Sheets.
• Ability to work independently while remaining collaborative and accountable to team expectations.
• Dependable internet connection and dedicated remote workspace required.

• Compensation is firmly set at $21.00 per hour.

• Medical, dental, vision, and life insurance available, with modest employer contribution.
• 401(k) with company match through our participation as a FUNEX participating employer.
• 48 hours of paid sick time provided annually in accordance with California law.
• Fully remote work environment.

• Vacation PTO is not offered.
• Paid holidays are not currently offered,

• The first 90 days are considered a critical training and onboarding period designed to
  build consistency, confidence, and workflow momentum.
• To support training continuity and operational stability, time off is generally not approved during the first 90 days of employment except where legally required.
• Employees are expected to maintain productivity standards, responsiveness expectations, and quality benchmarks established for the role.
• Coaching, feedback, and quality assurance evaluations are part of the ongoing development process for this position.

• Monday through Friday 8:00 AM – 4:30 PM with a 30-minute lunch break OR
• 8:00 AM – 5:00 PM with a 1-hour lunch break.

Wave Therapy was established in 2014 by Mark Brewer, MFT, LPCC, in Carlsbad, CA. As an established Marriage and Family Therapist in Private Practice, Mark had a vision that by uniting some of the finest therapists and nurse practitioners together WAVE would be able to offer clients the highest level of compassion, support, and wisdom for self growth and improvement, as well as to enhance relationships in their lives. It has always been Mark’s vision to grow the practice and when the time was right, expand into new locations.