Primary Responsibility

The Adjuster Trainee will develop skills to handle an assigned caseload of workers' compensation claims. The position will be responsible for contacting injured workers, clients and any additional parties to determine compensability.

Essential Functions & Responsibilities

• Participate in training introducing workers’ compensation claims handling and applicable laws
• Learn to read and interpret complex documents including regulations, statutes, legal documents, investigative reports, medical records, medical bills and claims notes
• Learn to use claims management software and other related software for claims handling and reporting
• Manage medical treatment to provide the optimum level of care while controlling costs
• Learn skills such as investigative communication, negotiation, and decisionmaking
• Evaluate facts, write clear and concise reports and develop a plan of action.
• Calculate reserves for each claim and adjust as needed
• Analyze and determine the eligibility of benefit payments
• Communicate effectively through telephone and electronic correspondence with managers, clients, providers and injured workers

Additional Functions & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• High school diploma or equivalent

Preferred Qualifications

• Bachelor’s degree from a fouryear college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience

Knowledge, Skills & Abilities

• Proficient in MS Office.
• Ability to communicate effectively, in both oral and written forms of communication.
• Ability to meet time deadlines.
• Ability to manage work independently and handle multiple tasks.
• Ability to manage time and work in an efficient and organized manner.
• Ability to work in a fastpaced environment.
• Demonstrate a high level of accuracy and attention to detail.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to calculate benefits in accordance with applicable law

Travel

• Less than 5% travel

About Contract Claims Services, Inc.

Contract Claims Services, Inc. (CCSI) provides professional claims handling and adjusting services for insurance carriers, self-insured groups, and managing general agencies across a variety of industries. Our team delivers efficient, fair, and timely claims resolutions that reflect our commitment to quality service and trusted partnerships. As a subsidiary of Heartland Security Insurance Group, CCSI combines the expertise and responsiveness of a specialized adjusting firm with the stability and resources of a larger organization. This allows us to deliver customized solutions while maintaining the personal attention our clients value most. At CCSI, we pride ourselves on our integrity, professionalism, and dedication to doing what’s right—for our clients and the people they serve. Our culture is built on teamwork, accountability, and continuous improvement, ensuring every employee has the opportunity to grow and make an impact.