Workforce Admin
Shift: Monday- Thursday & Saturday, 9am-5pm | Off: Friday & Sunday
About Us:
M1 Global is a trusted security partner to Fortune 500 companies worldwide and part of the Specialized family of brands. We deliver dedicated security services for complex enterprise environments, supported by industry experts, proven processes, and our proprietary automation platform, Aurix. We are a rapidly growing organization transforming the contract security industry, and we need talented, committed, and determined individuals to help us carry out our mission.
Our environment is dynamic and committed to dedicated service delivery for our clients and a best in class employee experience for our thousands of security professionals.
M1 Global. We are security, smarter.
Workforce Administrator Qualifications:
- Bachelor’s Degree Preferred
- 3+ Years of high-volume scheduling or related dispatch experience
- Strong attention to detail
- Excellent data entry skills with speed and accuracy
- Working knowledge of Kronos or similar timekeeping system
- Must be willing to participate in the Company’s preemployment screening process and continuously meet any applicable state, county, and municipal requirements
Workforce Administrator Responsibilities:
- Responsible for supporting the Workforce Management process in the Customer Fusion Center through the collection of exception information, entering of this information into the Kronos and Workforce Management system, and record keeping and file retention of all related documentation
- Supports the Fusion Center management team by providing daily workforce capacity data and information as necessary
- Enters Associate schedule exceptions into the Workforce Management system to aid in the proper management and evaluation of Fusion Center call handling resources
- Enters exception data into Kronos to document time off, missed punches, or other time clock exceptions for Fusion Center associates
- Runs reports from the Kronos and Workforce Management system as needed to support the Fusion Center
- Maintains records and files to support Kronos and Workforce Management entries
- Provides real time feedback to Fusion Center management regarding individual Associate scheduling information
- Administers all schedule and shift changes within the Customer Fusion Center
- Travel based on the needs of the business, 10% of the time or greater
Workforce Administrator Pay & Benefits:
- Competitive compensation based on experience
- Health, Dental, Vision, and 401k offered
- Opportunity for growth
M1 Global is an Equal Opportunity Employer committed to embrace diversity.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you available to work the required schedule of:
Monday–Thursday and Saturday, 9:00 AM–5:00 PM, and maintain flexibility for occasional schedule adjustments based on business needs? (Yes/No)
Ability to Commute:
Work Location: In person