Coffee Distributing Co. (CDC) was founded in 1963 by brothers Samuel and Louis Friedman, who entered the office coffee business with the acquisition of Coffee Dispensing Company in 1966.

By the mid-1980s, CDC had become the NY Metro area's largest office beverage supplier by combining innovation with a devotion to providing superior service.

In 2011, the company became part of the Canteen Division of Compass Group USA, the leading foodservice management group worldwide with over 500,000 associates. Though now part of a huge company, CDC still operates with the same family-company focus on customer satisfaction that has made it the industry leader.

The Client Success Manager is responsible for managing and growing a portfolio of CDC accounts by delivering consistent, high-quality service and support. This role contributes to departmental initiatives focused on improving client satisfaction, strengthening retention, and supporting operational excellence. Success in this position requires the ability to build trusted client relationships and approach each account with a positive, solutions-oriented mindset.

Key Responsibilities

Client Strategy

• Manage day-to-day client relationships to support high levels of satisfaction and retention, including regular check-ins and presenting business reviews
• Cultivate strong, trusted, long-term relationships with key stakeholders
• Act as the central point of contact to resolve client concerns promptly
• Identify opportunities to recommend additional CDC products or services that enhance client value and contribute to account growth
• Coordinate with internal CDC teams to ensure client needs are communicated clearly and addressed efficiently
• Lead routine contract renewal activities

Preferred Qualifications

• Bachelor’s degree or equivalent experience
• 2-3 years of experience in account management and/or customer service
• Demonstrated ability to prepare, analyze, and present business reviews
• Excellent interpersonal skills to build rapport, manage client discussions, and support successful account outcomes
• Proven success in business growth and retention
• Adept at resolving client issues
• Ability to prioritize, multitask, and adapt in an agile environment
• Adapt easily to new and proprietary technologies
• Willingness to travel locally (~30-40%)

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Garden City Park, NY 11040