It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Team

Join the Global Cloud Services organization and manage Public Cloud Cost & Usage governance team.

Bring your expertise in managing migration to Public Cloud and work with an exceptional team experienced in across cloud engineers, customer experience, product managers, data engineers and capture immense value.

Role

This role will be responsible for establishing long range plan and monthly forecast of public cloud cost & usage, identifying and tracking optimization opportunities, working closely with engineering teams to ensure efficient resource usage and working with sales team on customer migration planning and tracking. This role will also handle commit-based-discount coverage & utilization, cost & usage tool dashboarding. The position will report to the Director of Cloud FinOps.

What you get to do in this role:

• Monitor, analyze, and optimize cloud spending across AWS, GCP and Azure
• Collaborate with Engineering teams to implement cost-effective cloud solutions
• Develop and maintain cloud cost forecasting models
• Manage commit-based-discounts to optimize long-term costs
• Provide visibility and insights into cloud expenses through dashboards and reports
• Define and implement cost allocations to measure unit-metrics of cost per customer and cost per instance
• Define and promote best practices for cloud cost governance
• Identify opportunities for automation and process improvement in cost management
• Work with cloud service providers on demand planning and capacity reservation
• Collaborate with GTM team on customer migration planning and tracking

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in a relevant field (e.g., Finance, IT, Cloud Computing, or Business); or equivalent experience.
• Minimum of 5 years of proven experience in a FinOps or cloud financial management role.
• Hands-on experience with AWS, GCP, Azure, or other cloud providers is a strong plus.
• Deep knowledge of cloud cost management tools (e.g., AWS Cost Explorer, Google Cloud Billing).
• Strong experience in financial forecasting, budgeting, and enterprise-level cost optimization strategies.
• Ability to lead cross-functional initiatives and partner closely with Engineering, Finance, and Executive Leadership teams.
• Full professional proficiency in English (mandatory)

Nice to Have

• FinOps Certified Practitioner or AWS Certified Cloud Practitioner
• Experience with automation tools for cost management.

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent communication and collaboration skills
• Ability to present financial insights to both technical and non-technical stakeholders
• Proactive and self-driven mindset

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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