Company BioMedexus Pharmaceuticals Inc. is a leading specialty pharmaceutical company with a focus on the therapeutic areas of rheumatology, auto-immune disease, specialty oncology, allergy, and pediatric diseases. We provide market-leading prescription and over-the-counter brands topatients and healthcare professionals, which we believe greatly enhances quality of life and promotes a healthy lifestyle. We have a strong North American commercial platform, and we currently operate through two unique segments: Medexus Pharma Canada and Medexus Pharma USA. Innovation is a driving force for our company. As a result, we are continuously licensing and/or acquiring new products and solutions aimed at addressing the essential needs of consumers, patients, and healthcare partners.
Role OverviewMedexus is seeking a Senior IT Specialist, Pharmaceutical Applications to support business-critical commercial, medical, regulatory, and compliance applications. Reporting to the Manager, IT Applications and Support, this role serves as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business systems. This is a highly operational and hands-on role requiring deep practical experience supporting, administering, and optimizing Veeva solutions within a pharmaceutical or life sciences environment. The position focuses on Veeva CRM, Vault PromoMats, Medical Information/MedInquiry, MedComms, Network, and other related platforms, while partnering closely with business stakeholders to translate requirements into effective system solutions, drive process improvements, and support day-to-day operations.
Key Responsibilities

• Provide day-to-day application support for pharmaceutical business systems, including Veeva CRM, PromoMats, Medical Information/MedInquiry, MedComms, Network and related platforms
• Serve as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business applications, providing guidance and best practices to business stakeholders and internal teams
• Partner with Commercial, Medical Affairs, Regulatory, Compliance, and Sales Operations stakeholders to gather requirements, identify process improvements, and translate business needs into application solutions
• Recommend and support application enhancements, workflow improvements, and process optimization initiatives to improve efficiency, compliance, and user adoption
• Provide day-to-day application support for additional cloud software platforms such as HubSpot, Monday.com, and others as required
• Manage incidents, service requests, access requests, and application issues through the IT support process
• Perform user administration, role and security updates, configuration changes, workflow support, and controlled application updates
• Support Veeva workflows related to MLR review, claims, promotional materials, approvals, content distribution, and related compliance processes
• Support Medical Information and Medical Affairs workflows, including inquiry intake, case processing, response documentation, MSL activity support, and related reporting where applicable
• Assist with testing, validation, release management, change control, and documentation for regulated systems
• Process and manage Data Change Requests (DCRs), including HCP/HCO data maintenance and stewardship activities
• Support data loads, data quality checks, reporting, dashboards, territory and alignment data, HCP/KOL data, and integrations with external systems
• Coordinate with vendors, business stakeholders and internal IT teams to troubleshoot issues, implement enhancements, and improve application reliability and usability
• Create and maintain SOPs, work instructions, knowledge articles, training materials, and application support documentation
• Deliver end-user training and ongoing user support for all supported applications, including development of training materials, user guides, and knowledge transfer sessions
• Follow company standards related to security, privacy, data integrity, change management, and compliance

Education, Experience and Skill Requirements

• 3-5+ years of hands-on experience supporting, administering, configuring or optimizing Veeva Vault and/or Veeva CRM/Vault CRM within a pharmaceutical, biotechnology, life sciences, healthcare, or another regulated environment
• Hands-on experience with Veeva Vault, Veeva CRM/Vault CRM, PromoMats, MedComms, Medical Information/MedInquiry, Network
• Understanding of pharmaceutical commercial, medical, regulatory, or compliance processes such as MLR review, medical information, HCP/KOL engagement, and field force support
• Demonstrated ability to translate business requirements into application configurations, workflows, reports, process improvements and system enhancements
• Familiarity with validated system practices, including documentation, testing, audit trails, electronic records/signatures, and data integrity expectations
• Veeva Vault and Veeva CRM expertise
• Business partnership and stakeholder collaboration
• Requirements gathering and solution development
• Application support, troubleshooting, and problem solving
• Regulatory compliance and data integrity
• Communication and stakeholder management
• User training and enablement

Additional Information

• Location: Remote position located in US or Canada
• Compensation: $105,000 - $130,000

We recognize that experience comes in many forms. Even if your background or compensation expectations don’t exactly align with all the qualifications or compensation range listed, we encourage you to apply. Your unique skills and experience may be a great fit for this role or other opportunities at Medexus. Medexus Pharma is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, disability or any other characteristic protected by law. We assure you that your opportunity for employment with Medexus Pharma depends solely on your qualifications.