Essential Duties and Responsibilities:

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job. HDC may change the specific job duties with or without prior notice based on the needs of the organization.

Resident Experience

• Serve as a responsive, respectful, and professional point of contact for residents’ maintenance needs, delivering service aligned with HDC’s Core Values.
• Communicate clearly and courteously with residents regarding unit entry, scheduling, and completion of work orders.
• Complete work orders promptly and efficiently (within 24 hours for emergency and 3 days for non-emergency), ensuring high-quality outcomes and resident satisfaction.
• Approach all resident interactions using a trauma-informed and solutions-oriented mindset.
• Deliver service that contributes to achieving 85% resident satisfaction, ensuring maintenance interactions are timely, and that residents are treated with dignity and respect, and aligned with HDC’s values and standards of excellence.
• Participate in on-call rotation and respond to emergency maintenance needs in a timely and professional manner.

Property Standards

• Maintain the physical condition of the community in alignment with HDC’s maintenance standards, safety protocols, and expectations for cleanliness and curb appeal.
• Responsible for preventive maintenance activities to reduce emergency repairs, extend asset life, and support long-term property performance including routine inspections to identify maintenance needs, safety concerns, and potential risks.
• Ensure all work performed meets HDC quality standards and contributes to consistent property conditions across the portfolio.

Unit Turnovers

• Prepare vacant units for occupancy by completing inspections, repairs, and make-ready activities within established timelines (Full time Tech – 8 days/ Part time tech 14 days).
• Collaborate with the Community Manager to prioritize unit turns and meet occupancy and re-rental goals of 30 days.

Technical Maintenance

• Responsible for performing a variety of maintenance tasks including painting, drywall repair, plumbing, minor electrical troubleshooting, and general building upkeep.
• Identify and address property maintenance issues, equipment concerns, and safety hazards.

Operations

• Maintain appropriate inventory levels of supplies and tools to ensure timely service delivery.
• Purchase and utilize materials, supplies, and vendor services using standard purchase order procedures efficiently to support cost-effective operations and manage maintenance related expenses to meet property budgets.
• Communicate cost concerns, trends, or risks to Community Managers to support financial performance.
• Coordinate with approved vendors as needed and ensure vendor work meets HDC quality standards.
• Collaborate with Community Manager, Regional Manager, and Facility Manager to execute on planned Capital Expense projects

Team Collaboration

• Collaborate with Community Managers, Regional Managers, and Resident Services to support overall property performance and resident well-being.
• Maintenance Technician I may provide temporary relief coverage for staffing vacancies within their region, as needed.
• Perform all other duties as directed by the Community Manager.