Responsible for the coordination of key auxiliary services programs, including the day to day administration of the College’s textbook affordability program, campus card services, vendor relations, marketing initiatives, and the oversight of student workers.

What a day of an Auxiliary Services Specialist looks like:

• Reviews and maintains financial records including deposits, purchases, and other financial transactions.
• Oversees the College card issuance process. Reviews submissions for compliance with institutional guidelines, resolves discrepancies, and ensures secure activation and distribution of cards that provide access to campus services and systems.
• Maintains appropriate textbook affordability tags and corresponding charges. Audits to ensure billing accuracy, resolving discrepancies, and escalating issues as appropriate.
• Integrates funds on various College cards. Reconciles the pertaining funds to ensure accurate reporting.
• system errors and failures. Collaborates with IT and third-party vendors to mitigate operational risk and prevent disruptions that would impact campus access, bookstore purchasing, and core student services.
• Coordinates the activities of two or more staff. Assists in scheduling, training, and administrative requirements. This may include student workers, temporary employees, and volunteers.
• Executes department marketing initiatives in collaboration with College stakeholders, overseeing the development, review, and dissemination of materials that support student engagement and program awareness.
• Produces reports for internal and external stakeholders, consolidating data from multiple systems to support institutional reporting requirements, program oversight, and informed decision making.
• Performs other job-related duties as assigned.

We’d love to hear from you if you have the following:

Education and Experience:

• Associate degree
• Two years of related experience

Knowledge of:

• Microsoft Office Professional or similar applications

Skilled in:

• Attention to detail while maintaining effective time and task management
• Creative thinking and problem solving to explore new technology, processes, and approaches

Ability to:

• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
• Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
• Research information for problem solving

Licenses, Registration, Certifications, or Special Requirements:

• Regular physical attendance required
• Valid Florida driver’s license
• Regular travel between all campus locations

Preferred, but not a must:

Education and Experience:

• Bachelor’s degree
• Experience in higher education

Knowledge of:

• College card programs
• Student financial aid

Skilled in:

• Advanced use of Microsoft Excel
• Creating marketing materials

Ability to:

• Troubleshoot equipment and software

Work Environment and Physical Demand - Frequency:

• Lift or carry objects weighing up to 10 pounds - Hourly
• Lift or carry objects weighing 10 to 25 pounds - Weekly
• Push or pull objects - Weekly
• Reach and grasp objects - Hourly
• Stoop, bend, kneel, crouch, or crawl - Weekly
• Use of manual dexterity and fine motor skills - Weekly
• Sit for extended periods of time - Hourly
• Stand for extended periods of time - Weekly
• Repetitive movement of wrists, hands, fingers - Hourly
• Use of video display terminal - Hourly
• Interaction with general public - Daily
• Identify and distinguish colors and shades of color - Daily
• Visual identification of people or objects - Hourly
• Communicate information verbally - Hourly
• Communicate information in writing - Hourly
• Receive and understand information through oral and written communication - Hourly
• Proofread and check documents for accuracy - Hourly
• Work with equipment or perform procedures where carelessness may result in injury - Hourly
• Operate a motor vehicle - Daily

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority. Certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.

Pay: From $19.52 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person