At Hyatt, we care for people so they can be their best.
Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.
We are looking for a dynamic and experienced IT Manager to join our team at the Hyatt Regency Baltimore. This role is ideal for a results-driven, employee focused professional who thrives on building relationships and exceeding expectations. You’ll play a vital role in creating exceptional experiences for our internal and external guests while driving success in the Information Technology area of the hotels.
Why Choose Hyatt?
At Hyatt, your success matters. We offer:
What You'll Do:
The Information Technology Manager functions as Business Manager for the technology department to the Hyatt Regency Baltimore, and to ensure all areas of the hotel are supported with proper computer systems in accordance with the brand standards of the hotel and company.
Overall responsibilities include technical work, customer service, financial management, administrative, operational and other responsibilities as assigned or required. The IT Manager is responsible for maintaining current systems, upgrading future systems, maintaining inventories, conducting on-site training to promote efficient operations and answer questions to avoid or resolve systems-related problems, establish policies and procedures, purchase operating equipment and maintain relationships with corporate office and Hyatt technology support team.
Work also involves conferring with programmers, application experts and computer operators in order to exchange information and resolve problems regarding daily operation of various applications systems, report generation, system enhancements, system failures and related issues.
Successful candidates will have strong leadership, professionalism, interpersonal and communication skills and a minimum of two years with WAN/LAN infrastructure and property management systems.
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Information Systems Manager is responsible to ensure that all computer systems and networks used within the hotel provide as near as possible uninterrupted service to the hotel operations.
Additional operational responsibilities:
The Information Technology Manager is responsible for the ongoing support and maintenance of the Local Area Networks within the building. This person is responsible for budgeting all computer related items for the hotel, all computer hardware, software and infrastructure. Responsibilities will include installation and support of server-based software, developing server/product migration plans, maintaining vendor relationships, and troubleshooting problems.
Other Responsibilities:
Qualifications
Why You’ll Love Working Here:
Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you’re ready to deliver exceptional service and exceed expectations, we’re ready for you.
Apply Today and start your journey with a brand that is redefining hospitality through care, compassion, and innovation. At Hyatt, you’ll not only build your career, you will also build a future.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Sign in to browse authentic reviews, anonymous ratings and salary data before you apply.