JOB DESCRIPTION

Join Chase's Content organization and help deliver best-in-class email campaigns that bring credit card benefits to life. You will keep work moving across creative teams and partners, ensuring strong operational execution and on-time delivery.

As a Senior Associate, Email Operations Coordinator in the Content organization, you coordinate end-to-end execution for an assigned set of email campaigns. You manage intake, timelines, tracking, and feedback cycles while partnering with writers, editors, designers, and marketing teams to deliver high-quality work. You help improve consistency and visibility across workflows so campaigns align with business objectives and launch smoothly.

Job responsibilities

• Support the intake process for email campaign requests by gathering key details, documenting requirements and helping clarify next steps with stakeholders
• Maintain detailed project timelines, helping ensure deliverables stay on schedule
• Coordinate work across writers, editors, photo coordinators and designers/producers, tracking assignments, status updates and handoffs
• Coordinate feedback rounds with stakeholders, helping ensure revisions are captured, routed and incorporated efficiently
• Monitor project progress, flag risks or bottlenecks early and partner with team leads to keep projects on track
• Maintain project documentation, status trackers and workflow tools to support visibility and accountability
• Build strong working relationships with cross-functional partners

Required qualifications, capabilities, and skills

• 3+ years of experience in project coordination, operations, marketing, content production or a related field
• Familiarity with project management tools and workflows, such as Jira, Airtable, Asana or Workfront
• Ability to coordinate multiple projects, track details and follow through on deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• Clear communication skills and comfort working with cross-functional stakeholders
• Interest in working with creative teams, including writers, editors, designers and producers

Preferred qualifications, capabilities, and skills

• Strong interest in and knowledge of Chase credit card programs and benefits
• Experience within financial services or another regulated industry

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.