Our Community Assistant have an ownership attitude and are cooperative team players and custodians for their residents. You will assist the Community Manager in all aspects of the daily operations of a MHC in a highly efficient and effective manner, to achieve full occupancy, full rent collection and careful cost control. You will uphold the standard for professional, dedicated and ethical leadership, improving long-term relationships with colleagues, vendors and residents with every interaction. This position requires dedication, ambition, sensitivity, urgency and flexibility.

This position is full time. Working hours are generally fixed. Your availability to respond to emergencies is important.

Responsibilities:

Assist your Community Manager to effectively and efficiently manage recurring operations.

• Generate revenue by reviewing and distributing monthly tenant invoices. Persistently pursue delinquent rents and quickly process evictions as required. Discuss with Vice President, Property Performance any proposed deviation from the Company’s delinquency policy.
• Maintain community standards by inspecting the community regularly to identify maintenance rules violations. Notify tenants of violations and quickly pursue corrections.
• Provide exceptional service to residents by being available and responsive to inquiries and complaints. Create programs to enhance resident satisfaction and retention.
• Vigilantly observe the quality of life in the community and address any residents who violate community standards.
• Assure operations follow the standards described in the Company’s operating manual and Team Play Book.
• Identify, select and negotiate vendor service contracts. Provide clear work specifications to vendors and build trusting relationships to assure their dedication to your community. Supervise the performance of vendors. Review and process invoices daily, so the Company can pay them promptly. Order supplies needed for regular operations.
• With your Maintenance Manager and/or Vice President, Asset Maximization, monitor material capital improvements and major repairs to achieve quality work, on time and within budget. Maximize contribution of maintenance team while vending out work as required within budget.

Assist your Community Manager with the community’s operational and financial reporting.

• Accurately and timely enter data into RentManager and other Company software, to track community rent collection, operations and finances.
• Review in detail the community’s operating and financial reports to identify inconsistencies and identify operating issues which may cause budget variances. Discuss results and suggest opportunities for improvement with the Vice President, Property Performance.
• Join monthly calls with the Vice President, Property Operations, and other Community Managers, to discuss the operations and financial results of each MHC. Suggest areas for improvement and new initiatives.

Assist your Community Manager marketing, advertising and delivering superb service to prospective tenants to achieve 100% occupancy and home sales goals.

• Understand the local housing market by reviewing availability and asking rents of apartments, single-family rentals and visiting comparable MHCs. Meet Community Managers of comparable MHCs and local manufactured home dealers, sharing market intelligence. Conduct competitive market studies to propose rental rates and leasing strategies.
• Respond to potential tenants/home buyers with enthusiasm and candor, welcoming qualified prospects to site inspections and home tours, and converting them to on- tenants/buyers as quickly as possible.
• Guide potential tenants/home buyers through the application process, (including chattel loan applications, as appropriate), to drive conversion to tenants/buyers.

Drive continued innovation and improvement in your community.

• Bring an “ownership” mentality to your business. Suggest opportunities for operational improvement. Identify near- and long-term opportunities for value enhancement, identify near-term risks and mitigation strategies, assess potential capital improvements for their highest impact.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person