HENO was founded by Jeff Hohman, a software engineer, and Katie Hohman, a physical therapist since 2006 and owner of three private practice clinics in Central Florida. When they opened their first clinic, the husband-and-wife team relied on four to five different software systems to manage their practice. This approach quickly proved inefficient and disorganized. “For the first six months [using multiple platforms], we had no idea whether we were making or losing money,” Katie explained. As their operations expanded to additional clinics, managing multiple systems became increasingly challenging. Determined to find a better solution, Jeff and Katie set out to develop a software that would simplify practice management and eliminate the chaos of using fragmented tools. Drawing on Jeff's expertise in software engineering and Katie's hands-on experience managing clinics, they created HENO — the only EMR built by a physical therapist and private practice owner. This all-in-one platform is designed to save time, reduce costs, and streamline operations. By offering HENO to physical therapy practices everywhere, the Hohmans aim to empower clinicians to focus less on administrative tasks and more on what truly matters — the patient.

Key Responsibilities

• Review medical documentation and assign accurate CPT, ICD-10, and HCPCS codes
• Prepare, submit, and track electronic and paper insurance claims
• Monitor and follow up on outstanding claims, denials, and appeals to ensure timely reimbursement
• Identify and resolve billing discrepancies in collaboration with providers and internal teams
• Verify patient insurance eligibility and obtain authorizations when required
• Manage daily billing operations for assigned PT clinic accounts, ensuring accuracy and completeness
• Oversee claim processing workflows including rejections, denials, payment posting, and patient statements
• Perform quality assurance checks on billing outputs and correct errors as needed
• Communicate regularly with clinic clients to address concerns and maintain high satisfaction
• Act as a liaison between clients and internal billing teams to resolve issues efficiently
• Partner with onboarding teams to ensure seamless client setup and uninterrupted cash flow
• Analyze billing reports to identify trends, inefficiencies, and opportunities for improvement
• Develop and maintain internal SOPs, workflows, and training materials
• Train and support team members on billing best practices and client communication
• Stay current on industry regulations, payer requirements, and coding updates
• Provide feedback and recommendations to leadership and product teams for process improvements

Qualifications

• Minimum 2+ years of medical billing experience (3–5 years preferred, especially in Physical Therapy)
• Experience working within a billing service or multi-client environment strongly preferred
• Proficiency in CPT, ICD-10, and HCPCS coding systems
• Strong understanding of insurance guidelines, reimbursement processes, and denial management
• Hands-on experience with EHR systems and billing software
• Proven ability to manage rejections, denials, and aging accounts
• Experience communicating directly with healthcare providers or clinic clients
• Strong analytical, problem-solving, and organizational skills
• High attention to detail with a commitment to accuracy
• Ability to work both independently and collaboratively in a remote environment
• Certified Professional Coder (CPC) or equivalent certification is a plus

Education

• High School Diploma or equivalent required
• Certification in Medical Billing and Coding preferred

What You Bring to the Team

• A proactive, solutions-oriented mindset
• Strong communication and client relationship skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to delivering high-quality, accurate work
• A team-first attitude with a focus on continuous improvement

Equal Opportunity Employer

HENO is an equal opportunity employer and welcomes applicants from all backgrounds.