Major Accountabilities

• Execute onboarding, training, qualification, and operational readiness activities for CAR-T treatment centers to support successful site activation and patient treatment.
• Serve as the field-based operational lead for assigned treatment centers, supporting ordering, logistics, apheresis collection, product receipt, and treatment workflows.
• Deliver high-quality operational support to treatment centers, care teams, and internal stakeholders to ensure consistent execution of CAR-T processes.
• Resolve complex operational challenges related to ordering, logistics, apheresis collection, product handling, and site readiness.
• Ensure compliance with operational, regulatory, quality, and procedural requirements, supporting ongoing inspection and audit readiness.
• Lead site readiness, operational continuity, and refresher training initiatives to maintain consistent performance and adherence to Novartis standards.
• Partner cross-functionally with Patient Support, Strategic Account Managers, Quality, Manufacturing, Clinical Operations, Medical Affairs, and other stakeholders to align strategy, improve processes, and drive successful patient outcomes.
• Identify operational risks, implement process improvements, manage escalations, and drive continuous improvement initiatives across assigned treatment centers.

Minimum Requirements

Education: Bachelor’s degree in science, healthcare, nursing, business, or a related discipline.

• Minimum 7 years of healthcare, pharmaceutical, biotechnology, specialty operations, or related industry experience.
• Experience supporting complex healthcare systems, treatment centers, academic medical centers, or multi-site institutions.
• Demonstrated experience in cell therapy operations, specialty therapy operations, or other highly regulated healthcare environments.
• Proven experience training, onboarding, educating, or supporting external healthcare stakeholders.
• Ability to effectively operate within matrixed, cross-functional organizations and influence stakeholders without direct authority.
• Strong project management, problem-solving, and operational execution skills with the ability to manage multiple priorities simultaneously.
• Excellent communication, presentation, and relationship-management skills with internal and external stakeholders.

Candidate must reside within territory, or within a reasonable daily commuting distance of 60 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.

Preferred Qualifications

• Direct experience supporting CAR-T, cell therapy, apheresis, blood or tissue collection, cryopreservation, transplant, or related specialty operations.
• Experience working within GxP-regulated pharmaceutical, biotechnology, manufacturing, cell processing, hospital, or specialty healthcare environments.

The pay range for this position at commencement of employment is expected to be between $138,600.00 and $257,400.00/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors

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