Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

***this role will be posted from 7/22/26 - 7/27/26

About the role:

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

The Product Complaint Analyst I analyzes customer complaints to determine regulatory reportability and coordinates complaint-related activities with internal teams, field representatives and end users. This role is responsible for ensuring adherence to Good Manufacturing Practices (GMP), complaint handling requirements under the Code of Federal Regulations (CFR), and other applicable regulatory requirements. The Product Complaint Analyst I communicates investigation results through regulatory submissions and written customer communications, as appropriate.

In all actions, the Product Complaint Analyst I demonstrates a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all documented quality processes and procedures.

Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Review complaint communications and assess regulatory compliance, reportability, and potential impact on patient safety and business operations.
• Participate in the development and enhancement of regulatory decision models to support new products, therapies and evolving regulatory requirements.
• Evaluate and investigate customer complaints by gathering relevant information from clinical staff, field representatives, internal partners and laboratory analyses.
• Collect, compile and document regulatory reportability decisions using established investigation and regulatory decision models.
• Prepare Medical Device Reports (MDRs), MedWatch reports, Vigilance reports and other regulatory submissions, ensuring timely reporting to applicable regulatory authorities.
• Apply event coding to support product performance records and collaborate with engineering, laboratory and cross-functional teams to review investigations and coding accuracy.
• Draft written communications summarizing clinical observations, investigation findings, product analyses and corrective actions, as appropriate, for physicians and other end users, including warranty and unreimbursed medical payment determinations.

Qualifications:

Required qualifications:

• Minimum of a bachelor's degree.
• Minimum of less than one year's experience.

Preferred qualifications:

• Experience with complaint handling.
• Experience preparing or submitting Medical Device Reports (MDRs).
• Experience with medical devices; electrophysiology experience preferred.
• Experience using a TrackWise-based complaint handling system.
• Proficiency with Microsoft Office applications, including Excel, Word and Outlook.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.

Requisition ID: 632198

Minimum Salary: $ 51000

Maximum Salary: $ 96900

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.