Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:

The Manager, Customer Learning & Development (CLD) will lead a team responsible for all phases of analysis, design, development, implementation, and evaluation (ADDIE) of learning programs and deliverables. Management responsibilities will focus on creating a shared vision aligned with the broader CL&D team, partnering with cross-functional teams and stakeholders to execute on project initiatives, building relationships that lead to successful CLD and cross-departmental efforts, and developing employees.

Roles and Responsibilities:

• Set quarterly and yearly goals in support of corporate objectives
• Drive execution of all learning strategies, projects and goals

• Forecast resource and budget needs to accomplish company and departmental goals
• Hire, develop, and manage learning content and experience designers
• Partner with leadership and cross-functional teams to research, design, and validate scalable learning strategies that optimize learning experience and outcomes
• Partner with stakeholders to establish, execute and report against shared goals and roadmap execution
• Lead complex, cross-functional projects by developing comprehensive plans, coordinating multiple workstreams, and driving seamless execution with limited supervision
• Work with regulatory and quality teams to ensure training materials and curricula meet compliance guidelines
• Intake and prioritize training requests and assign resources
• Analyze workflows to determine efficacy and opportunities for process improvements
• Develop and foster needs/gap analysis to assess and prioritize opportunities
• Ensure learning content meets quality guidelines and is structured and presented for the optimal learner experience
• Oversee and supplement any aspect of the overall learning design, development, and delivery as needed

Qualifications

Skill / Job Requirements

• Minimum 3 years of management, team leadership, or equivalent experience is required
• 5 years instructional design / corporate training experience, preferably in a regulated industry
• Experience designing and developing eLearning, instructor-led training, assessments, and blended learning solutions
• Delivery of training in a professional or classroom setting
• 1-2 years of experience in biotech or medical device organization preferred
• Education Background
  • Curriculum Development or Instructional Design/Technology degree preferred
  • Education degree acceptable
  • College degree required
• Excellent written and interpersonal communication skills
• Experience with the following is required:
  • Leading a team of instructional designers or educators, or equivalent corporate training professionals
  • Working with SMEs and stakeholders in a cross departmental and team environment
  • Managing content translation for a global audience
  • Utilizing a Learning Management System (LMS)
  • Providing structured and constructive feedback to team members and redirecting team members, if necessary
• Experience with the following is preferred:
  • Developing & implementing advanced modalities (mobile learning, AR/VR, etc.)
  • Evaluating training effectiveness and/or learner journeys
  • Multimedia capture and editing (audio, photo, and/or video)
• Software Proficiency
  • Articulate Storyline and Rise
  • MS Office (Word, PowerPoint, Excel, SharePoint)
  • Smartsheet (or equivalent project management tool)

We are an AA/EEO/Veterans/Disabled employer.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

Base Compensation Range Region 1: $155,400 USD - $223,600 USD
Base Compensation Range Region 2: $139,900 USD - $201,200 USD
Shift: Day
Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.