OVERVIEW

Jenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values. The Water Mitigation Project Manager reports to the General Manager with accountability for providing excellent service for those who have been victims of disaster and for restoring property and lives with a servant’s heart. They should embody Jenkins Restorations’ core values, including, Can-do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship (C.E.D.A.R).

JOB SUMMARY

This is a non-exempt position. The person in this role receives, distributes, and tracks all incoming repair claims through program and non-program sources. He/she will also be responsible for complete and accurate data entry (new jobs) for all assigned offices. This position will support their assigned branch with document processing, weekly reporting, etc. This person must keep open & continuous communication with branch employees, managers, etc. This position will require occasional holidays, occasional Saturdays and overtime as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties will include, but are not limited to:

• Distribute new repair claims (assignments & non-assignments) to Project Managers based on a rotation set up by the Branch Lead/Branch Manager
• Enter jobs into DASH program for all lines of service for assigned branches
• Audit jobs in DASH for all lines of service for assigned branches to ensure complete and accurate data in accordance with company requirements
• Responsible for weekly reporting.
• Other duties as assigned with approval from the Department Head of Operational Support

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Applicant must possess a high school diploma. Six months to one-year related customer service experience and/or training; or equivalent combination of education and experience.

ORAL COMUNICATON:

Must have a pleasant and friendly mannerism in the office and contact with customers on the telephone.

LANGUAGE SKILLS:

Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence and the ability to speak effectively to customers and/or employees of organization.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of database, Internet, spreadsheet, and word processing software.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a professional office setting. The noise level in the work environment is usually moderate.