• Create, receive, monitor, maintain, and resolve work tickets.
• Image, configure, deploy, and support computers, monitors, and mobile devices.
• Maintain an on‑site presence at designated days/locations to support end users.
• Install and support software in accordance with Schneider Electric standards and compliance requirements.
• Perform proactive and on‑demand health checks on IT systems including printers, copiers, scanners, fax machines, and conference room equipment.
• Provide end‑user training on office automation equipment as needed.
• Conduct IT elements of new-hire onboarding (asset setup, usage guidance, security/usage policy reminders, etc.).
• Troubleshoot and manage hardware and software platforms.
• Manage secure password processes for all assigned systems and assets.
• Support access to corporate networks (wired/wireless/VPN) and enterprise applications.
• Coordinate task execution with Service Desk, infrastructure teams, and other IT support groups.
• Manage onsite IT inventory, including receiving, organizing, cleaning, and replenishing stock.
• Participate in regional or site‑specific projects as assigned by the manager.
• Perform “hands and feet” support for infrastructure and operational teams as needed.

• Act as the primary technology support contact for assigned days at each site.
• Support shop‑floor hardware and software used in manufacturing and logistics operations (e.g., industrial PCs, label printers, handheld scanners, kiosks, terminals, thin clients).
• Troubleshoot connectivity and device issues that impact production, quality, or logistics workflows.
• Collaborate with OT, manufacturing engineering, and site operations personnel to address technology issues on the shop floor.
• Ensure adherence to safety protocols when working in production areas.
• Perform routine health checks on shop‑floor devices and station configurations.
• Assist in deployments, upgrades, or relocations of technology equipment in plant/DC environments.

• Tech Partners at the same site or across sites share and monitor ticket queues for Onsite Support US L2 / NAM L2 / CA L2 / MX L2 / Legacy queues.
• Tickets must always contain updated statuses and worklog entries.
• Serve as backup for other Tech Partners and communicate clearly regarding planned/unplanned absences and coverage needs.
• Share equal responsibility for IT asset management at supported locations.
• Maintain equal ADM permissions required for local support and work with infrastructure/operational teams as needed.
• Maintain physical access to MDF/IDF rooms, conference rooms, storage areas, and other necessary spaces.
• Collaborate respectfully and professionally with other Tech Partners to troubleshoot and resolve issues before escalating externally.
• Demonstrate professionalism and customer service excellence in all user interactions.

• Experience providing in‑person deskside support in a corporate or enterprise environment
• Proficiency with imaging, setting up, and supporting computers, monitors, mobile devices, and peripherals
• Ability to support software installations and ensure compliance with corporate standards
• Experience performing health checks and maintenance on general office IT equipment
• Familiarity with troubleshooting hardware and software in both office and light industrial/manufacturing environments
• Foundational understanding of networking concepts (e.g., connectivity, ports, firewalls) with ability to troubleshoot issues impacting production systems
• Experience with device support on manufacturing shop floors (industrial PCs, scanners, printers, etc.) preferred
• Familiarity with user access and identity-related support (account provisioning, permissions, access troubleshooting)
• Ability to manage IT inventory and coordinate work with broader IT support teams
• Strong communication skills and professionalism when supporting users across varying environments and roles
• Demonstrated ability to work independently, research solutions, and troubleshoot without heavy direction
• Comfortable working hands-on in a production environment, including moving equipment, running cabling, and supporting systems on the shop floor
• Ability to operate as a broad IT generalist across hardware, software, and basic infrastructure rather than in a narrowly specialized role

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries