Keep the Clinic Running — Join The ITD Group as Clinic Operations Manager

Do you thrive in a fast-paced clinical environment and take personal pride in making sure everything — and everyone — runs the way it should?

At The ITD Group, LLC, the Clinic Operations Manager is the operational backbone of our clinic. You make sure RBTs show up, perform, and are held accountable. That every client session is covered. That families and staff are supported. That when something is about to go wrong, you see it coming and fix it before it does. If you are a servant leader who enjoys building systems, developing people, and creating an exceptional experience for families and employees, this role was built for you.

About The ITD Group, LLC

The ITD Group, LLC is a locally and BCBA-owned ABA therapy clinic serving Metro Atlanta and Savannah, Georgia. We are committed to delivering high-quality, evidence-based, and family-centered ABA services through our innovative transdisciplinary approach.

We are not a corporate chain — we are a team of passionate professionals deeply committed to transforming the lives of children with autism and developmental delays. We have proudly served over 800 children and their families and we are growing. Our team culture is built on professionalism, empathy, collaboration, and accountability.

Position Overview

The Clinic Operations Manager provides hands-on leadership for the day-to-day operations of The ITD Group's Conyers clinic. This position partners closely with executive leadership, the Clinical Director, administrative staff, and contracted therapy providers to ensure efficient operations, exceptional family service, and a positive, accountable workplace culture.

The ideal candidate is an organized, proactive leader who enjoys solving problems, building systems, developing people, and creating an exceptional experience for families and staff alike.

Location: 2415 Wall Street SE, Conyers, GA 30013 | Full-Time, On-Site

Essential Responsibilities

RBT Performance Management & Accountability — Your Primary Function

• Monitor RBT attendance, punctuality, and session completion rates in real time — respond to every issue the same day it occurs
• Hold RBTs accountable to documentation standards: session notes must be completed same-day, every session, without exception
• Address attendance and performance concerns immediately; document all corrective actions and escalate through the formal process when needed
• Coordinate with BCBAs when operational RBT concerns cross into clinical territory — you manage operations, BCBAs manage clinical practice
• Support employee engagement, coaching, and retention initiatives to keep RBT turnover low

Clinic Operations

• Oversee all day-to-day clinic operations and ensure efficient daily clinic flow
• Supervise administrative staff and provide operational leadership to the clinic team
• Develop and continuously improve operational workflows, policies, and standard operating procedures
• Monitor clinic performance metrics and KPIs; report to leadership on a defined schedule
• Ensure compliance with HIPAA, Medicaid, insurance requirements, and company policies at all times
• Manage facility operations, office equipment, inventory, vendors, and supplies

Scheduling & Coverage Management

• Manage client scheduling and therapist assignments in collaboration with the Clinical Director
• Maintain a proactive coverage protocol — open shifts are filled before clients are impacted
• Monitor utilization rates, unfilled session rates, and cancellation patterns on a weekly basis
• Prioritize client-RBT continuity; coordinate any assignment changes with the supervising BCBA

Recruitment, Hiring & Employee Onboarding

• Lead recruitment efforts for RBTs and administrative staff — job postings, application review, interviews, and hiring decisions
• Coordinate employment offers and pre-employment requirements including background checks and credential verification
• Oversee new hire orientation and onboarding; ensure every new team member is prepared and clinic-ready before working independently
• Ensure all required training, documentation, system access, and compliance requirements are completed for every new hire
• Partner with HR to maintain a smooth, consistent hiring and onboarding process

Client Onboarding & Family Experience

• Oversee the client onboarding process from referral through admission — intake, insurance verification, and operational onboarding
• Help ensure clients begin services promptly while maximizing staff productivity and scheduling efficiency
• Serve as a primary point of contact for operational concerns from families; resolve issues promptly and professionally
• Promote a welcoming, organized, and professional clinic environment that families are proud to bring their children to
• Support initiatives that improve family satisfaction and client retention

Multidisciplinary Provider Coordination

• Serve as the operational liaison between The ITD Group and contracted Occupational Therapy (OT) and Speech-Language Pathology (SLP) providers operating under Memorandums of Understanding (MOUs)
• Coordinate scheduling, room assignments, and clinic logistics for multidisciplinary services
• Foster collaborative communication among ABA, OT, and SLP providers
• Assist with onboarding contracted providers and ensure compliance with clinic operational procedures

Leadership & Organizational Contribution

• Partner with executive and clinical leadership to support organizational goals and strategic initiatives
• Monitor operational budgets and resource utilization; identify opportunities to improve efficiency without compromising quality
• Promote a culture of professionalism, teamwork, accountability, and continuous improvement across the clinic team

What You Will Bring

Required:

• Bachelor's degree or equivalent management experience
• Minimum 3 years of healthcare or behavioral health operations management experience
• Previous supervisory or management experience with direct service staff
• Experience recruiting, hiring, and onboarding employees
• Strong organizational and time management skills — you track everything, miss nothing, and follow through on every commitment
• Excellent communication and interpersonal skills with staff, families, clinicians, and executive leadership
• Ability to prioritize multiple responsibilities in a fast-paced clinical environment
• Proficiency in Microsoft Office and business software
• Ability to pass a background check

Preferred:

• Experience in an ABA therapy or pediatric healthcare setting
• Familiarity with ABA billing, authorization processes, and Medicaid requirements
• Experience with Paycom, Motivity, CentralReach, or comparable healthcare management systems
• Experience with scheduling software and workforce management

Compensation & Performance-Based Growth

Salary: $60,000–$70,000 annually, based on experience.

We use a structured annual performance evaluation system assessing this role across core operational domains: RBT performance management and accountability, scheduling and coverage management, operational compliance, client and family experience, and recruitment and onboarding effectiveness. High performers are eligible for merit increases of 5–7% plus bonus consideration. Employees who meet expectations receive 3–4% annual merit increases. Your growth here is real, transparent, and tied to the quality of your work.

What You'll Love Most About The ITD Group

Your Work Has Direct Clinical Impact:

When operations run well, BCBAs can supervise better, RBTs perform better, clients make faster progress, and families trust us more. The Operations Manager does not just run the business — you make better therapy possible.

Clear Authority and Real Accountability:

This is not a support role. You own operational performance. You have real authority to set standards, hold people accountable, and fix problems — and leadership backs you up.

Room to Grow With Us:

As The ITD Group continues to expand across Metro Atlanta and Savannah, operations leadership grows with it. We actively promote from within and create advancement opportunities for strong performers.

Locally & BCBA-Owned — Not a Corporate Chain:

You will work directly alongside the Executive Director in an organization where your contributions are visible, your judgment is trusted, and the people you serve — children with autism and their families — make the work worth it every day.

Benefits Package

• Health, dental, and vision insurance
• 401(k) plan available (employee contributions)
• Paid time off: 2 weeks annually + 11 paid holidays
• Performance-based merit increases reviewed annually
• Professional development opportunities
• Supportive leadership team
• Opportunities for advancement as the organization continues to grow

Work Schedule & Environment

• Monday–Friday | Full-Time, On-Site 8:00am- 5pm
• Location: 2415 Wall Street SE, Conyers, GA 30013
• No on-call requirements
• Background check required

Ready to Join Us?

We are looking for a servant leader who is passionate about supporting employees, partnering with families, building strong systems, and helping our organization continue to grow while maintaining the highest standards of care. If that is you, we would love to hear from you.

Apply today by submitting your resume and a brief cover letter to contact@theitdgroupllc.com.

Since 2014, The ITD Group has been a trusted partner for ABA therapy in Metro Atlanta — and now Savannah. Join us in transforming lives, one child at a time.

Keywords: Clinic Operations Manager, Operations Manager, Healthcare Operations, ABA, Applied Behavior Analysis, Behavioral Health, Clinic Manager, RBT Management, Conyers GA, Metro Atlanta, Autism Clinic, Pediatric Healthcare

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• Do you have at least 3 years of experience in healthcare or clinic operations management?
• Are you able to work full-time on-site in Conyers, GA?
• How many employees have you directly supervised?

Experience:

• managment : 2 years (Required)
• ABA therapy: 3 years (Required)

Work Location: In person