: EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact. Your Opportunity: What You'll Do:

• Support and maintain highly scalable production systems across multiple products (FOLIO, LOCATE, MetaDB) in a dynamic and fast-paced environment
• Monitor, troubleshoot, and resolve production issues with a focus on reliability and performance
• Develop and enhance automation to streamline operational processes using Java, Groovy, and scripting
• Manage and optimize cloud infrastructure using AWS services such as CloudFormation, ECS, S3, PostgreSQL, Route53, CloudFront, Load Balancers and Lambda
• Contribute to CI/CD pipelines and deployment workflows using Jenkins and related tooling
• Participate in on-call rotations (once every few weeks) to ensure system availability and incident response
• Collaborate with cross-functional teams to support customer environments at scale
• Assist in managing API gateway and authentication layers (Kong, Keycloak)
• Identify opportunities to improve operational efficiency using AI and automation techniques

Your Team

About You:

• U.S. Citizenship required and willingness to obtain a security clearance
• 2+ years of experience performing AWS operations and support including experience with ECS, S3, PostgreSQL, Lambda, and developing automation.
• Strong experience with Docker, CI/CD pipelines, and Jenkins
• Proficiency in Java, Groovy, and scripting languages
• Experience with microservices and serverless architectures
• Willingness to work during normal business hours (8-5) in US Eastern time zone
• Experience with Atlassian tools (JIRA, JSM)
• Strong communication, analytical, and troubleshooting skills
• Proven ability to manage and support multiple products simultaneously (2–3 systems preferred)
• Customer-focused mindset with a proactive approach to problem-solving
• Ability and willingness to support a large-scale customer base

What Sets You Apart

• Experience with Keycloak and Kong API Gateway
• Exposure to AI tools and techniques for improving operational workflows
• Experience automating repetitive tasks to drive efficiency at scale
• Demonstrated creative thinking and innovation in system operations
• Experience working in large-scale, multi-tenant SaaS environments
• Strong inclination toward continuous improvement and automation

Pay Range: USD $72,925.00 - USD $104,180.00 /Yr.